Job Summary This is a full-time position responsible for 1) the direct IT support of the College of Agricultural and Environmental Sciences (CAES) Entomology and Poultry Science Departments and 2) assisting in the operation of the CAES Office of Information Technology Service Desk. This is a highly responsible position and the successful candidate must have a broad understanding of information technology in the modern enterprise and be capable of addressing basic software, hardware, systems and networking issues. The person in this position must also be able to evaluate and triage technological issues; communicate effectively; demonstrate exceptional customer service; and exhibit the capacity to research, assess and adapt to changing technologies. Minimum Qualifications See IT Security Training Matrix