Director of Financial Aid

San Francisco
Jul 06, 2017
Executive Administration Jobs
C-Level & Executive Directors
Institution Type
Four-Year Institution

Director of Financial Aid

University of San Francisco

Job Summary:

Under the direction of the Assistant Vice Provost for Student Financial Services, the Director of Financial Aid (DFA) is the chief financial aid officer of the College for graduate, undergraduate, and online programs. Overseeing a staff of 7 and a financial aid budget of over $90 million, the DFA will play a critical role in contributing to development of overall pricing and aid strategy and collaborating with Admission, both graduate and undergraduate, on recruitment initiatives.

The ideal candidate for this position is a highly experienced, successful, self-starter who:

  • has had successful hands-on experience in all facets of delivery and reporting of student financial aid services.
  • understands the critical role student financial aid plays in the recruitment and retention of students.
  • seeks to implement efficiencies and improvements in processes, procedures, policies, and customer service.
  • understands how to develop meaningful collaborations and productive partnerships with other campus departments, offices, and staffs.
  • desires to work in a collegial, vision-minded atmosphere with ample amounts of both challenges and laughter.

    Job Responsibilities:

    • Administrative oversight for accurate and effective disbursement of federal, state, University and non-institutional funds; and ensure compliance with applicable regulations and policies. Plan, implement, monitor and evaluate systems and use of available Financial Aid funds and university resources for maximum utilization and support of the University’s mission.
    • Direct development and implementation of support systems and procedures for processing, awarding and disbursing Financial Aid and scholarships so that transactions are accurate, fair, equitable, accessible, timely and responsive to students’ needs.
    • Recruit, hire, train, supervise, develop and evaluate employees who administer and process Financial Aid. Acquire sufficient resources (hardware, software, equipment and supplies) for staff to perform their jobs effectively and efficiently. Review needs so that the department is optimally staffed and organized to perform quality work, and ensure all employees are provided quality training opportunities. Work with staff to focus on providing excellent customer service and maintain cordial working relationships with students, parents, the campus community and external customers.
    • Provide formal and informal representation in campus, community, and other professional settings, and to the leadership of all such constituencies, advocating for the interests of students, the University and the Office of Scholarship and Financial Aid.
    • Establish and maintain effective oral, written, print and electronic media communications for current and prospective students, parents, University personnel and the general public so that current requirements as well as continuing changes in Financial Aid are communicated in a clear and understandable manner.
    • Evaluate data and trends to prepare detailed reports required by federal, state, University and agency funding sources, ensuring they are timely, accurate, complete and realistic.
    • Interpret, inform and advise University administration about changes in Financial Aid so that the impact on budget, services, University resources and enrollment is identified.
    • Initiate and respond to requests for mediation, interpretation, advice or opinion regarding all aspects of Financial Aid.
    • Perform other duties as assigned to ensure the smooth functioning of the department and maintain the reputation of the organization as a viable business partner.
    • Exceptional organizational and time management skills with demonstrated ability to plan, coordinate, prioritize, and effectively execute multiple initiatives, programs, and events in a high-pressure, decision-making role, meeting established deadlines and assuming responsibility for potentially controversial issues.
    • Demonstrated ability to exercise independent judgment, discretion, ingenuity, and innovation to resolve complex and often highly visible issues, with campus-wide impact.

    Minimum Requirements:

    • Minimum of a Bachelor’s degree (Master’s degree preferred) from a four-year accredited college or university, and a minimum of five years full-time experience in financial aid at a post-secondary institution with experience that aligns to the representative duties listed above. Five (5) or more years of progressively responsible Financial Aid administration or management experience in a college or university setting, using highly computerized systems.
    • Expert knowledge of federal, state or University Financial Aid regulations, policies and procedures. Ability to manage a significant amount of Financial Aid funds from multiple sources, demonstrating compliance with applicable regulations and policies.
    • Demonstrated experience exercising fiscal responsibility for federal, state and University resources.
    • Demonstrated participation in successful development and utilization of technologies and procedures that provide Financial Aid services.
    • Experience administering Financial Aid to a diverse student population.
    • Demonstrated leadership, organizational, management and supervisory skills in a Financial Aid Office
    • Strong interpersonal skills to establish and maintain effective working relationships with students, faculty, staff, government entities, ancillary services and the general public.
    • Must have enthusiasm for and ability to successfully and expertly manage the complex world of financial aid including a strong skill-set of working with computers and software programs (e.g. Banner, Word, Excel, and Academic Works).
    • Experience working with NCAA Compliance regarding Financial Aid
    • Working knowledge of or ability to quickly learn University infrastructure, policies and procedures.
    • Participation in developing financial aid policies and procedures that complement the University’s mission and vision
    • Demonstrated ability to interpret and implement complex system-wide and campus policies; ability to work in a results-orientated, fast-paced environment.
    • Demonstrated ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
    • Demonstrated ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.

    Additional Knowledge, Skills, and Abilities:

    For information on how to apply, please visit the following link:

    EEO Policy
    The University of San Francisco is an equal opportunity institution of higher education. As a matter of policy, the University does not discriminate in employment, educational services and academic programs on the basis of an individual’s race, color, religion, religious creed, ancestry, national origin, age (except minors), sex, gender identity, sexual orientation, marital status, medical condition (cancer-related and genetic-related) and disability, and the other bases prohibited by law. The University reasonably accommodates qualified individuals with disabilities under the law.