Office Manager

Employer
Molly Maid of East Phoenix and paradise Valley
Location
Phoenix, AZ
Posted
Jul 06, 2017
Jobs Outside Higher Education
Other Jobs Outside Higher Education
Institution Type
Outside Academe


Job Description

DESCRIPTION:

MOLLY MAID of East Phoenix, one of the most recognized names in the residential cleaning business, is seeking a highly organized and detail oriented individual to perform customer service and office management responsibilities. Initially the successful candidate will take on the role of an Office Manager, which requires excellent communication and organizational skills to manage the daily operations of the business, interact with existing customers and employees, as well as identify potential customer's needs and offer relevant services. After a successful probationary period, you would transition into an Operations Manager position which includes additional responsibilities such as managing office and house cleaning staff

QUALIFICATIONS:
  • Legally eligible to work in the United States
  • Valid AZ Driver license with a good driving record
  • Must pass a full criminal background check
  • This position requires the ability to work flexible hours but will typically fall somewhere between 7am-5:30pm, Mon-Fri
  • Minimum three years employee management experience
  • Proven organizational, communication and problem solving skills
  • Demonstrated ability to thrive in fast paced and multi-task oriented work environment
  • Computer literacy and excellent typing skills
  • Bilingual (Spanish/English) is not a formal requirement but is a big asset for this position
  • Previous experience in residential cleaning management is desirable
  • Proven high reliability and personal integrity

MOLLY MAID OFFERS:
  • Enjoyable work environment with professional management
  • Competitive pay and incentive plan (based on experience & time in position)
  • No weekend work
  • paid vacation and holidays
  • Bonus opportunities

KEY RESPONSIBILITIES:

Customer Service including, but not limited to;
  • Answer incoming calls and online inquiries regarding our service
  • Listen to and assess the needs of the caller and articulate appropriate Molly Maid services
  • Respond, resolve, and follow-up with customer complaints and concerns
  • Track, document and communicate all incidents with management

Manage and maintain daily administration of franchised residential cleaning business operations including, but not limited to;
  • Open the office and dispatch teams
  • Setting cleaning team's daily routes schedules
  • Properly staff for business volume
  • Process customer payments/invoicing
  • Communicate employee disciplinary issues with management and fully document
  • File, document and follow up on customer and employee communication and interaction


Apply in person or email resume:

Molly Maid of East Phoenix and Paradise Valley
10834 N 32nd St
Phoenix, AZ 85028


Company Description
Molly Maid has provided professional housecleaning service for more than 30 years. Our team members provide high-quality cleaning and great customer service, which results in more than 1.6 million cleanings every year!

Our customers want a clean they can trust, so all of the employees at Molly Maid are bonded and insured. Home owners can create a customized cleaning plan to ensure their satisfaction, which is backed up by our 24 hour cleaning guarantee. Molly Maid provides paid training and a consistent team of two people to perform weekly, alternate weekly, monthly and occasional housecleaning service for their customers. In addition, Molly Maid employs a full office staff dedicated to supporting our Housecleaning Professionals out in the field, to fostering new customer relationships and to supporting existing customer's needs.

We are proud to offer a service that is in high-demand and that makes a difference in our customers lives.

Molly Maid is always looking for people with great attitudes, a desire to help our customers preserve their free time and those who take pride in helping other people. Please consider joining the Molly Maid team and apply for a job today!


Phoenix, AZ

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Tue, 4 Jul 2017 09:39:59 PDT

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