Field Service Analyst I/UKHC

Location
Lexington, KY
Posted
Jul 06, 2017
Institution Type
Four-Year Institution


UK HealthCare Information Technology Services has posted the Field Service Technician I role. This role will be held accountable for establishing strong credibility & collaboration with our physicians, customers, department leadership, affiliated organizations, and all I.T. staff members. This is a highly matrixed organization which requires excellent interpersonal skills, persuasion and influencing skills, ability to participate in large multi-disciplinary teams with significant amount of varied work assignments.

The successful Field Service Technician I is responsible for Tier 1 and 2 end-user support; installing and configuring end-user devices including computers, mobile devices, printers, and telephones; device refresh and migration. Additional responsibilities include adherence to the UK HealthCare Behavioral Expectations; and adherence to departmental goals, policies, and procedures.

UK HealthCare is a comprehensive healthcare system consisting of the medical, nursing, health sciences, public health, dental and pharmacy patient care activities of the University of Kentucky in Lexington, KY, and in several off-site locations. UK HealthCare is expanding through the construction of a new hospital and potential future acquisitions. All UK HealthCare employees commit to providing excellent service and promoting a positive image while adhering to UK HealthCare Behavioral Expectations and Standards which include being: customer centered, service focused, quality driven, resource wise, and growth oriented.

ITIL v.3 or 2011 Foundation; Microsoft Windows 7 Configuration or Microsoft Windows 8 Configuration. Certifications are required within one year of hire date.




Job Title
Field Service Analyst I/UKHC

Requisition Number
RE10974

Working Title
Field Service Analyst I

Department Name
H3997:EVPHA Information Technology

Work Location
Lexington, KY

Grade Level
10

Salary Range
$46,218-70,262/year

Type of Position
Staff

Position Time Status
Full-Time

Required Education

AA



Click here for more information about equivalencies:
http://www.uky.edu/hr/employment/working-uk/equivalencies

Required Related Experience

1 yr



Required License/ Registration/Certification

ITIL v.3 or 2011 Foundation; Microsoft Windows 7 Configuration or Microsoft Windows 8 Configuration. Certifications are required within one year of hire date.



Physical Requirements

Requires lifting, pushing or pulling of objects up to 50 pounds and daily CRT exposure.



Shift

Monday - Friday, 8:00 am - 5:00 pm. Weekends, on call hours, and holidays may be required per business needs.



Skills/Knowledge/Abilities

The ideal candidate will have knowledge of Microsoft Enterprise Desktop Support; MacOS Experience; Troubleshooting Experience on various computing devices including workstations, laptops, mobile devices, printers, telephones, etc.; excellent customer service, critical-thinking skills, judgment, detail-oriented, and listening skills; strong written and verbal communications skills; and the ability to work independently and as a team. This position requires you to obtain ITIL v.3 or 2011 Foundation; and Microsoft MCSA: Windows 7 or Microsoft MCSA: Windows 8 within one year of hire date.



Does this position have supervisory responsibilities?
No

Preferred Education/Experience

Prefer an Associate degree and 1 year of previous experience in an academic healthcare environment that demonstrated leadership and exceptional performance in the development, implementation and direct oversight of industry and service management best practices.



Deadline to Apply
07/18/2017

University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.



Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Please indicate the number of years of paid work experience you have supporting end user computing devices.
    • None
    • More than 0, up through 2 years
    • More than 2 years, up through 4 years
    • More than 4 years
  2. * In your paid work experience, please indicate the largest number of users you were responsible for supporting.
    • Less than 100
    • More than 100, up through 1000
    • More than 1000, up through 5000
    • More than 5000
  3. * Please indicate the number of years of paid work experience you have working on Information Technology projects.
    • None
    • More than 0, up through 2 years
    • More than 2 years, up through 4 years
    • More than 4 years
  4. * This position requires you to obtain ITIL v.3 or 2011 Foundation; and Microsoft MCSA: Windows 7 or Microsoft MCSA: Windows 8 within one year of hire date. Are you aware of this requirement?
    • yes
    • no
  5. * Please describe how your experience relates to this position.

    (Open Ended Question)

  6. * UK HealthCare recognizes the patient as our premier customer and promises to provide excellent customer services to patients, colleagues, co-workers and all others who seek our services. By applying for a position with UK HealthCare, I am indicating my commitment to service excellence and expressing my agreement to consistently recognize that: - Our customer is every person we come into contact with during our workday. - Service is being flexible, courteous and respectful while anticipating and fulfilling the needs of our customers. - Quality is the foundation of everything we do. It is our desire to provide exceptional service to every patient and customer we serve. - Careful, efficient and responsible management of our resources is vital to our success. - We want to attract, develop and retain highly skilled and competent co-workers, which will in turn achieve customer loyalty and promote the growth of UK HealthCare. By submitting my application for employment with UK HealthCare, I acknowledge that I will be held accountable to follow the UK HealthCare Behavioral Expectations if selected for a position with UK HealthCare. Do you agree to abide by the UK HealthCare Standards?
    • Yes
    • No
  7. * Where did you first see this position advertised other than on UK's online employment system?
    • InsideHigherEd.com
    • HigherEdJobs.com
    • Diverseeducation.com (Diverse Issues in Higher Education)
    • Latinosinhighered.com
    • Indeed.com
    • LinkedIn.com
    • Institute for Diversity in Health Management
    • A Colleague, Friend and/or Family Member
    • None of the Above


Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter

PI98533910