Operations Coordinator

East Lansing MI
Jul 05, 2017
Faculty Jobs
Professional Fields
Institution Type
Four-Year Institution
Working/Functional Title

Operations Coordinator - Ticket Office

Position Summary

The operations coordinator for the department of intercollegiate athletics serves as a game day supervisor; oversee operations in order to maintain quality control and meets deadlines; prepare special and periodic reports and maintain records; supervise game day workers selling tickets; provide customer support ensuring guest satisfaction at Olympic Sporting Events; prepare cash drawers and tickets for selling at event; prepare pass-gate lists and tickets for distribution at game; ensure compliance with NCAA & Big Ten rules; complete game day cash reconciliation with game day workers; complete game day deposit and all related reporting when in office; ensure accurate record keeping for attendance and auditing; ensure adequate staffing and staff training; train interns and coworkers using training checklist on areas of specialization; contact person/s regarding VIP’s for special gatherings at events; maintain post-game reconciliation, reporting and completion of audit binder; serves as ticket office representative for post-season tournaments.

Unit Specific Education/Experience/Skills

Knowledge normally acquired from specialized training such as that acquired in two to three years of college, technical, vocational, trade or business school with coursework in a field related to the area of employment; one to three years of related and progressively more responsible or expansive work experience in performing tasks related to the area of employment; or an equivalent combination of education and experience. May require certification in the area of employment.

Desired Qualifications

Bachelor’s degree in a related field; experience in Paciolan ticketing system and knowledge of the policies, rules and regulations of MSU, the Big Ten Conference and the NCAA; ability to work nights, weekends and some holidays.

Required Application Materials


Cover Letter

Work Hours

Will include nights, weekends and holidays

Description of End Date

Position will end 9 months from the start date

Bidding Eligibility Ends 7/11/2017 @11:55 PM

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