Client Service Manager
The Client Service Manager is responsible for providing overall strategic and operational leadership for a segment of the branch team. Responsible for business development initiatives and managing all functions necessary to ensure operational, service, and business goals are aligned with company and division business objectives.
Management of the overall operations of a segment of the branch team. Responsible for the overall quality and depth of the segment Care Partner pool; meeting Care Partner, Client and Referral Source Satisfaction goals adherence to Company Policy and Procedure and Compliance guidelines.
Successfully implementing business initiatives.
Oversight of the day to day activities of the assigned Team staff, including recruiting, hiring, assessment activity, staffing / scheduling, risk management requirements, timekeeping requirements, and all compliance and human resource needs.
Ensure on-call oversight and support for client and Care Partner's needs.
Ensure all cross referral opportunities within the branch are identified and sourced appropriately
Comply with applicable legal requirements, standards, policies and procedures including, but not limited to the Compliance Program: Code of Conduct, HIPAA and Documentation Standards.
Maintains a commitment to the values and mission of AccentCare.
Additional responsibilities as assigned by one's supervisor or other manager related to the position/department.
AccentCare is a national leader in post-acute home healthcare services, providing comprehensive care, guidance and support for a wide variety of needs, including short-term, complex and chronic conditions.
PERSONAL CARE SERVICES
Whether routinely, or while recovering after a hospital stay, many seniors find that they could use an extra hand for some of life's daily tasks. Our dedicated Care Partners, personal care attendants, provide a range of personal care services from bathing and dressing to light housekeeping and even companionship, helping to ensure independence at home.
PERSONAL CARE SERVICES INCLUDES, BUT IS NOT LIMITED TO:
Assistance with incontinence
In-home mobility (helping transferring from chair and bed to wheelchair, toilet, ect.?
Non-Medically inclined care.
Mon, 3 Jul 2017 14:29:31 PDT