Senior Clinic Manager
Under the direction of the Associate Dean for Standards and Patient care and on behalf of the Dean and their designee the Sr. Clinic Manager manages clinical staff (Dental Assistants and Hygienists) and operational functions in the school's dental clinics, using lean management principles and practices and in compliance with standards, laws and regulations as directed by regulatory and accrediting organizations, and state and federal governments. The Sr. Clinic Manager is expected to be a hands on manager who not only directs staff, but is highly active in the clinic's daily working with faculty, students and staff on patient care issues as well as teaching, developing, and mentoring both clinical staff and students. He or she must have a dental background and expertise to cover for dental assistants, officer managers, and other staff. He or she will be responsible for conducting clinical and didactic training for clinical staff, and ensuring that the clinics are providing the highest quality patient care and educational environment while providing professional services that support the mission and vision of the school. Additional responsibilities will be scheduling and directing of clinic staff, which will include moving staff between various clinics and adjusting start, end, and break times based upon need due to high patient volume, staff vacation/sick time, or in house meetings/trainings etc.; and assisting administration with creating, reviewing, and updating clinical policies and procedures. Other responsibilities will include working with the Associate Dean and IT to ensure that clinical staff have proper access to and are properly trained in all systems including Axium; completing performance development plans for clinic staff as well as working with administration to go through proper disciplinary procedures as needed; and assisting with maintaining supply and equipment inventory, making sure that appropriate materials are ordered, not misused, and are properly maintained. Performs other duties as assigned.
Required Education & Experience:
Licensed Dentist, certified Dental Hygienist, or Dental Assistant with EFDA certification; Bachelor's degree with at least 3 years of dental clinical experience including experience with direct management and supervision of staff within a large clinic, and teaching or training students or clinical staff. An equivalent combination of education and experience may be considered.
Required Skills and Abilities:
*Critical thinking and problem solving skills.
*Demonstrated highest standards in professional and work performance
*Knowledge and experience with lean health organizations
*Management experience of large dental or medical clinic
*Excellent customer service and interpersonal skills, along with the ability to interact with a diverse population of faculty, students, staff and patients.
*Ability to take initiative and to exercise independent judgment, decision-making and problem-solving expertise.
*Demonstrated supervisory and team building skills.
*Exceptional organizational and planning skills, along with the ability to manage projects and prioritize work flows.
*Excellent written and verbal communication and training skills
*Strong problem solving and decision making skills, and ability to handle stressful situations with diplomacy.
*Proficiency with MS Office Suite programs.
*Demonstrated ability to handle confidential information.
*Ability to use all standard clinical and office equipment.
*Knowledge of government and reimbursement regulations and requirements.
*Strong analytical skills
*Strong background in teaching/training others.
*Experience working with residents/students.
*Experience using Electronic Health Records software.
This position requires a background check.
Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and. employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.
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