Desktop Support Technician

Position Summary:

The Desktop Support Technician's role is to ensure proper desktop functionality so that customers can accomplish college operations. The Desktop Support Technician provides basic support for desktops and workstations, mobile devices and audio visual equipment.

Major responsibilities include, but are not limited to: troubleshooting and resolving issues, formatting and configuring laptop/desktop computers and mobile devices, delivering and setting up of equipment, and performing basic installation and software upgrades.

AACC is an equal opportunity employer who values the power of diversity and the strength it brings to the workplace.

Title: Desktop Support Technician

Position ID number: 1566

Posted Date: 06/30/2017

Job Category: Staff

Department: Information Services - HINS

Position Status: Full-Time Staff

Salary Range: $33,596-41,995

Required Qualifications:

High school diploma or GED.

A minimum of six (6) months of related experience is required.

Excellent oral, written and interpersonal communication skills, including a demonstrated ability to provide clear, concise directions and guidance and a demonstrated commitment to providing excellent customer service in a prompt, cooperative and friendly manner.

Demonstrates knowledge in one or more of the following: Windows OS, iOS, MS Office/Exchange/Office 365, PC, MAC, Mobile Devices, Printers, Audio Visual Equipment.

Experience troubleshooting hardware and software issues.

Ability to deal tactfully and effectively with administrators, faculty, staff and the public.

Preferred Qualifications:

Current certification in A+, Network+, MTA or other related field.

Ability to work at any AACC college location (such as Arnold, GBTC, AMIL, Sr. Center, etc.) in support of college needs.

Ability to interact with a variety of faculty, staff and students from diverse backgrounds.

Work Schedule: M-F 12-8 (or as needed)

Required Documents: Cover Letter, Resume/Curriculum Vitae


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