Disability and Leaves Services (DLS) Specialist

Jun 30, 2017
Administrative Jobs
Technology, IT Support & Training
Institution Type
Four-Year Institution

Stanford University

Disability and Leaves Services (DLS) Specialist

Job Number:

Do you provide exceptional customer service and case management with customers and vendor partners? Do you have experience with Short-Term and Long-Term Disability Leaves?

If so, Stanford University is hiring a new Disability and Leaves Services (DLS) Specialist and would like to learn more about you.

As part of the Disability and Leave Services (DLS) team, you will coordinate disability and family leaves for all faculty and staff, until they return to work. This position works closely with third party vendors for oversight and facilitation of all leaves. Success means clearly communicating with employees and local HR partners as they navigate through complex disability and family leave processes. This includes, but is not limited to case management, performing payroll transactions, answering questions and provide guidance about Disability, Family Medical Leave, Maternity/Paternity Disability Leave, FMLA, Workers' Compensation, Return To Work and Americans with Disabilities Act (ADA) issues.

This position is in our Porter Drive office and will move to our new Redwood City campus sometime in 2019.

Facilitate the daily administration of health, life, retirement, and/or disability and leave programs and associated administration processes. Serve as a health, life, retirement and/or disability and leave subject matter expert in responding to and resolving employee benefits issues and inquiries.

  • Apply subject matter expertise in resolving and responding to employee benefits issues/inquiries by phone, email, face-to-face (eligibility, coverage, enrollment, etc.). Utilize web-based case management and knowledge application for research and documentation when answering employee benefit questions.
  • Participate in compliance and/or case reviews.
  • Assist in the design and delivery of training forums for current and new specialists relative to health, life, retirement, and/or disability and leave benefit programs and procedures.
  • Participate in the design and revision of benefit communications and training materials.
  • Participate in workgroups to develop and/or contribute to work process redesign.
  • Oversee HR and vendor management for assigned caseload.
  • Represent Stanford at Open Enrollment, health and wellness fairs, etc.
  • Provide training support for live calls; coach and mentor less experienced specialists in workgroup.

    May perform one or more of the following:
  • Perform employee benefits orientations.
  • Determine solutions and implement procedures for responding to customer service requests.
  • Handle complex cases and/or issues relating to faculty and senior staff and propose recommendation and solutions.
  • Determine methods and procedures for new assignments.
  • Perform systems testing.

    * Other duties may also be assigned
    Education & Experience
    Bachelor's degree and four years of relevant benefits experience or combination of education and relevant experience.

    Knowledge, Skills and Abilities
  • Strong customer service experience and a proven ability to meet performance standards.
  • Strong problem solving, analytical and decision making skills.
  • Strong organizational and case management skills.
  • Ability to work independently.
  • Ability to interpret the various health or disability plans and associated documentation.
  • Excellent written and verbal communication skills; ability to communicate complex benefit concepts in an understanding and empathetic manner.
  • Uses authority, knowledge and judgment to respond to complicated requests.
  • Presentation and public speaking skills.
  • Strong computer skills such as Microsoft Office (Outlook, Word, Excel, and PowerPoint); PeopleSoft preferred.
  • Knowledge of employee benefits programs and the relevant laws and regulations that govern them, including medical, dental, vision, life, short and long term disability, COBRA, ERISA, cafeteria plans, flexible spending accounts, and retiree medical benefits.

    Certifications and Licenses
  • None

  • Frequently stand/walk, sit, perform desk based computer tasks, use a telephone, and grasp lightly/fine manipulation.
  • Occasionally twist/bend/stoop/squat, reach/work above shoulders, grasp forcefully, lift/carry/push/pull objects that weigh up to 20 pounds, writing by hand, sort/file paperwork.
  • Rarely kneel/crawl.
    * - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

  • Occasional work on evenings and weekends.

  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

    Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

    Job: Human Resources

    Location: Human Resources Services
    Schedule: Full-time
    Classification Level:

    To be considered for this position please visit our web site and apply on line at the following link: stanfordcareers.stanford.edu

    Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

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