Shift Lead - Lagunita

Jun 30, 2017
Institution Type
Four-Year Institution

Stanford University

Shift Lead - Lagunita

Job Number:


Founded in 1891, Stanford University is among the top academic institutions in the country, excelling in a wide range of fields from the humanities to information technology to the health sciences and medicine. The university is located near Palo Alto, 35 miles south of San Francisco, on an 8,800-acre campus.

Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the University by providing the highest quality services to students and other members of the university community. The Department has an annual operating budget of over $270 million, oversees a 5 million sq. ft. physical plant across the campus, and provides housing for over 13,000 students and dependents, serves over 18,000 daily meals at 30 dining and retail locations and over 300,000 meals at Athletic Concessions events, and hosts 20,000 conference guests annually. Additionally, R&DE comprises 735 FTE staff in the following divisions: the Office of the Senior Associate Vice Provost, Student Housing, Stanford Dining, Stanford Hospitality & Auxiliaries, Stanford Conferences, and a team of R&DE strategic business partners: Finance & Administration, Human Resources, Information Technology and Communications.

“Students (Customers) First” is the mantra of R&DE and our strategic goals reflect our commitment to delivering quality and excellence to our constituents every day. In R&DE, “Excellence is defined by aligning our strategic goals and performance with our vision.”


Provide functional coordination presence and daily operational oversight of residential dining, retail, or catering services.

  • Ensure temperatures are logged at the correct times. Take corrective action if there is a temperature issue.
  • Provide functional coordination for the activities of foodservice workers, casual employees and students.
  • Be available to talk to customers, answer questions, and resolve any problems students may have in order to provide the most positive experience possible.
  • Complete opening or closing checklist depending on assignment.
  • Oversee clean up to assure that it the dining hall is properly prepared for the next shift (cleaned, restocked, proper set up).
  • Provide oversight in servery, particularly at busy times, to ensure food, plateware, silverware and glassware are kept replenished.
  • Assist to cover for absent workers due to unforeseen conditions requiring immediate response for a period of time. * - Other duties may also be assigned MINIMUM REQUIREMENTS:
    Education & Experience:

    Associate degree in restaurant management, business, or related field or equivalent and one year of successful institutional food service experience or combination of education or relevant experience.

    Knowledge, Skills and Abilities:
  • Ability to effectively coordinate and provide oversight to a diverse work staff.
  • Exposure to and success with key customer service competencies, such as the ability to communicate clearly, listen, and empathize with customers while simultaneously adhering to protocols and guidelines. Certifications and Licenses:
  • ServSafe CA Certification. PHYSICAL REQUIREMENTS*:
  • Constantly exert well-paced mobility to move quickly to the different areas of the facility as service and production demands require.
  • Frequently bend, stoop, and perform extensive walking.
  • Occasionally exert up to 50 pounds of lifting force and/or a negligible amount of force constantly to move objects.
  • Ability to see and taste food for quality. * - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

  • Work flexible and demanding hours.
  • Frequently work long hours completing widely diverse duties.
  • Subjected to wet floors, temperature extremes, and excessive noise. WORK STANDARDS:
  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide,

    Job: Food Services

    Location: Residential & Dining Enterprises
    Schedule: Full-time
    Classification Level:

    To be considered for this position please visit our web site and apply on line at the following link:

    Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.


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