Student Services Manager



Stanford University

Student Services Manager

Job Number:
75475

Student Services Manager - Earth Systems Program


Are you a student services professional interested in working with undergraduate and graduate students in an interdisciplinary program? The School of Earth, Energy and Environmental Sciences is looking to hire an energetic Student Services professional for our program!! This position plays an integral role in administering Program, School, and University policies and procedures regarding undergraduates. This position has primary responsibility for Program development, evaluation, and curriculum management. The Earth Systems community includes 200 students (undergraduates and graduate level) and more than 850 Earth Systems Alumni. As an interdisciplinary program, our students work with over 70-affiliated faculty from all seven schools at Stanford University. This is an exciting opportunity for someone with strong administrative skills to work closely with Stanford students and be part of their academic life.


CORE DUTIES*:
  • Administer an area or program in student services, evaluate and recommend decisions on program eligibility. Review decisions recommended by other staff.
  • Collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues.
  • Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsel students and parents on sensitive and confidential issues.
  • Provide guidance and counsel, oversee and develop a wide range of programs and services, analyze effectiveness and make recommendations for future programs.
  • Reconcile complex issues; analyze diverse transactions from multiple sources.
  • Summarize data from multiple sources, prepare management reports and presentations.
  • Identify and evaluate data needs, manage the implementation and development of technology.
  • Develop and implement plans for outreach efforts, develop and maintain external community and university liaison; represent department and university at meetings and events.
  • Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., in order to assist them in making appropriate choices and decisions.
  • Apprise students of research, fellowship and scholarship opportunities, make recommendations and may award grants.
  • Serve as a subject matter expert to other departments; represent unit/department.
  • Lead, create and contribute to development of business practices and organizational change to improve processes and workflow.
  • May oversee, analyze and assist in financial processes and development of budgets.
  • Serve as a key member of university wide teams and projects.
  • May train and supervise other staff, volunteers and temporary workers. * - Other duties may also be assigned

    MINIMUM REQUIREMENTS:
    Education & Experience:
    Bachelor's degree and three years of relevant experience, or combination of education and relevant experience.


    Knowledge, Skills and Abilities:
  • Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management.
  • Advanced analysis and problem solving skills.
  • Advanced computer skills, including experience with Microsoft Office Suite.
  • Advanced customer service skills.
  • Relevant computer systems/technology experience.
  • Understanding of financial transactions.
  • Ability to ensure and apply compliance with legal, financial, and university policies and external regulations. Certifications and Licenses:
    None
    PHYSICAL REQUIREMENTS*:
  • Frequently sit, perform desk-based computer tasks.
  • Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds. * - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

    The School of Earth Energy & Environmental Sciences The Stanford School of Earth, Energy & Environmental Sciences (SE3) develops the knowledge and talent to understand the workings of the planet and to help solve resource and environmental challenges. The School includes a range of disciplines in geosciences, Earth system science, and energy resources engineering, and includes both disciplinary and interdisciplinary educational programs at the undergraduate and graduate levels.

    Experience a culture of excellence. As one of the world's premier research institutions, Stanford University has launched hundreds of initiatives solely for the betterment of humanity. Here, we are committed to fostering a workplace culture that promotes diversity, collaboration and professional growth. We offer career development programs, competitive pay that reflects market trends and benefits that increase financial stability and promote healthy, fulfilling lives.

    Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

    All Applicants must submit a resume and a 1-page cover letter summarizing why they are interested in this position, their direct experience with the duties as described in the job posting, and how their qualifications relate to this position. Applications received without this information will not be reviewed.



    Job: Student Services

    Location: School of Earth, Energy & Environmental Sciences
    Schedule: Full-time
    Classification Level:

    To be considered for this position please visit our web site and apply on line at the following link: stanfordcareers.stanford.edu

    Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.






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