Annual Fund Manager

Jun 30, 2017
Institution Type
Four-Year Institution

Annual Fund Manager
About Mills College:

Located in the foothills of Oakland, California, in the heart of the San Francisco Bay Area, Mills College is a nationally renowned independent liberal arts college for women with graduate programs for women and men. Since 1852, weve been empowering students to become creative, independent thinkers who take and inspire action. For more information, visit

Job Description:

Reports to: Alumnae Relations and Annual Fund Director

The Annual Fund Manager builds relationships with Mills College alumnae and donors by managing the Telephone Outreach Program (a key tool for soliciting annual fund donations) as well as efforts to recruit, motivate, and manage Class Agent volunteers to be successful fundraisers for the College. The Annual Fund Manager is part of the Alumnae Relations and Annual Fund team in Mills Office of Institutional Advancement (OIA).

Essential Job Functions:
  • Manage the Class Agent Program; recruit, train, and supervise volunteers to solicit their classmates through mail, email, and phone campaigns; develop social media strategies for volunteers to increase affinity and participation with peers
  • Manage the Telephone Outreach Program (TOP): hire, train, and supervise TOP student callers and shift leaders; write scripts for callers with input from supervisor; maintain calling calendar and monitor progress through prospect populations; and maintain call center hardware, supplies, and appearance
  • Serve as primary user of TOPs software system
  • Grow and enhance the TOP to increase the number of student callers and weekly shifts
  • In coordination with the Alumnae Relations and Annual Fund Director, bridge work of Class Agents with Reunion planning and giving activities
  • Promote the use of online community tools among lead volunteers.
  • Participate in development of a comprehensive annual operating plan for the annual fund, recommend goals for annual fund results, and facilitate strategic integration across OIA teams of activities related to the annual fund
  • Monitor progress toward annual goals and perform program analysis. Provide key partners with the information and materials they need to ensure successful progress toward goals
  • Increase participation in giving from alumnae especially through the phone program and peer solicitation by Class Agents
  • Keep informed of best practices and new ideas in the annual giving field, share these with OIA colleagues, and facilitate adaptation of new strategies at Mills (including strategies for donor retention, email, and social media campaigns)
  • Provide support for and participate in the integration of annual fund communications and direct marketing campaigns (e.g., direct mail, phonathon, and online giving). Collaborate with stewardship staff to ensure excellent stewardship of annual fund donors
  • Participate in providing customer service to annual fund donors
Additional Duties and Responsibilities:
  • Help plan and carry out an expansion of TOPs purpose from raising annual funds to supporting diverse advancement programs
  • Work selected evenings and weekends to support on and off campus events, including Reunion and Commencement Weekends
  • Establish and maintain effective and productive working relationships within a diverse and multicultural environment
  • Establish and maintain an effective customer service orientation towards all persons contacted during the course of job performance
  • Maintain safe work conditions and comply with established safety policies, practices, procedures, and requirements
  • Cross-train to learn other areas and functions in OIA
  • Perform related duties as needed

Education and Training:
  • Bachelors degree required
  • At least two years of fundraising experience, including experience with coordinating a telemarketing program and with retrieving data from a large relational database; these requirements may be fulfilled in part with experience gained as a volunteer or student
Knowledge of:
  • The concepts, principles, ethics, and practices of fundraising, and donor relations
  • Microsoft Office, particularly Word, Excel, and Access
  • Large relational fundraising databases and other information technologies required to fulfill duties assigned
  • The culture of and issues faced by private liberal-arts colleges.
  • Work some evenings and weekends during fall and spring semesters
  • Experience recruiting, training and managing volunteers
  • Teach calling techniques to student workers, manage students effectively, and inspire them in their work
  • Identify key fundraising messages and express them clearly and concisely in writing and speaking; communicate effectively during phone and in-person interactions
  • Creatively solve problems and execute work thoroughly and meticulously
  • Balance multiple projects effectively under tight deadlines, and to anticipate and react with flexibility to changes in deadlines and priorities
  • Work constructively and cooperatively with other members of OIA
  • Commit to the mission of Mills College and participate in and promote events and programs at Mills College
  • Exhibit strong customer service orientation toward all College constituencies and members of the public, particularly donors, as well as kindness, patience, and listening skills
  • Take appropriate steps to promote and sustain effective working relationships within a diverse multicultural environment
  • Work safely in compliance with College Injury and Illness Prevention Plan
Physical, Mental and Environmental Demands:
  • Work primarily involves sitting for long hours and using office equipment
  • Work occasionally requires bending to adjust or work with office equipment and calling hardware
  • Work occasionally requires physical exertion such as lifting objects over 20 pounds
Additional Information:

This is a full-time exempt position. The salary is $47,500/year, plus an excellent benefits package including medical/dental/vision/life/LTD insurance/403(b) retirement plan, 10 days vacation the first year, 12 sick days and 10 paid holidays annually. Staff members also receive free admission to campus events, use of the pool, fitness center, and tennis courts. Tuition remission is also available after an introductory period.

Mills College does not permit discrimination based on pregnancy, childbirth or related medical conditions, race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, marital status, age, sex, sexual orientation, or gender identity. For more information on Mills non-discrimination policy, please go to

Application Instructions:

To apply, please visit and submit:
  • Resume
  • Cover letter
  • Mills application form and
  • Contact information for three references.
Review of applicants will begin immediately; applications will be accepted until the position is filled.


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