Ability Access Coordinator: Student Access & Support Services

About Mills College:

Located in the foothills of Oakland, California, in the heart of the San Francisco Bay Area, Mills College is a nationally renowned independent liberal arts college for women with graduate programs for women and men. Since 1852, weve been empowering students to become creative, independent thinkers who take and inspire action. For more information, visit http://www.mills.edu/.

Job Description:

DEPARTMENT: Division of Student Life
JOB STATUS: Full-time exempt position.

Reports to: Associate Dean of Students
Supervises: Part-time staff and Student Workers (Test proctors, note takers, readers, scribes)

Summary of Position:
Under the direction of the Associate Dean of Students, the position of Ability Access Coordinator, Student Access and Support Services (SASS), provides critical services including logistical and administrative support within the Division of Student Life. This position plays a pivotal role in providing access and support while fostering the integration of students with disabilities into the Mills College community. SASS provides a wide range of legally and professional required services to students with accommodations. Over 35% of the Mills student community utilized these services ranging from note-taking and readers and adaptive technology support to testing coordination.

Essential Job Functions:

• Function as a resource expert in disability as it relates to a students education and access. Primary duties include but are not limited to: intake for new students and updating current files as needed for accommodations and supervising student requests and approvals
• Maintain a caseload of students. Conduct individual meetings to determine appropriate academic accommodations and auxiliary services based on provided medical documentation
• Build and maintain relationships with students with complex needs to determine eligibility, accommodations, and intervention techniques required. Continues support and conflict resolution between students and faculty to apply best practices
• Discuss accommodation needs with faculty and appropriate Mills staff to assist in problem-solving with students when accommodations issues arise
• Provide supplemental support services to ensure the academic success, retention, and graduation of students with disabilities
• Maintain, schedule and coordinate with students and faculty in order to set up exam accommodations while maintaining accurate and detailed exam logs in a fast paced, changing environment
• Oversee the Emotional Support Animal and Service Animal process and works closely with Housing and Dining Services to ensure students, their animals and the campus communities needs are meet.
• Supervise the test proctoring system including scheduling and delivering exams, supervising part-time test proctors and filling in as needed.
• Oversee the administration of the note taker/reader/scribe roles through the full hiring process including student worker payroll and training weekly as needed.
• Track and purchase of adaptive and assistive technology in collaboration with Associate Dean
• Provide training for the Mills Community on principles and theories to support the access of Mills students utilizing SASS services.
• Update forms and reports, analyze data and track trends for the office

Additional Duties and Responsibilities:

• Track accommodation expenses and reconcile monthly budgets
• Attend and case manager student situations in the Mills CARE team and other appropriate meetings
• Demonstrate skills in problem identification, sound judgment, transparent decision making, critical thinking, and creative problem solving
• Experience training others on reading and interpreting medical documentation, determining ADA accommodations and adjustments, and disability law
• Support the mission and goals of the Division of Student Life including some evening or weekend work during peak times of the year


Required Knowledge, Skills, and Abilities
Knowledge of:

• Exceptional Customer service experience in a fast paced office environment
• Student centric practices; problem analysis and problem-solving
• Microsoft Office (especially Excel)
• Understanding of all of the components of auxiliary services including alternative formats and accessible technology
• Understanding and experience with institution grounded in a social justice mission orientated foundation

Skills and Abilities:

• Interpersonal skills, discretion, confidentiality, patience, diplomacy and courtesy
• A commitment to personal learning and continued growth around areas of race, gender, power and privilege
• Oral, written and organizational skills with attention to detail/accuracy
• Exercise appropriate initiative
• Time management skills and ability to handle multiple projects requiring independent execution.
• Ability to work with distressed students while maintain calm, collected demeanor
• Work under pressure and deadlines
• Demonstrate good judgment, discretion and confidentiality at all times.
• Excellent attention to detail
• Build positive relationships with various constituencies of the Mills diverse, multi-cultural community

Education and Training:

• Bachelors degree AND 3 years of experience in a similar setting
• Experience working with disability services in education or applicable area
• Ability to update skills on a continual basis and complete appropriate training and certifications

Physical, Mental and Environmental Demands:

• Work primarily involves sitting for long hours and using office equipment.
• The incumbent may spend hours on the computer entering data which requires attention to detail and high levels of accuracy.
• Work often requires bending to adjust or work with office equipment.
• The incumbent will be located in a busy, open office area. Interruptions and meeting with a variety of people will be required on a regular basis.
• There are a number of deadlines associated with this position, which may cause significant stress and at times working with distressed students.

Additional Information:

Salary range is between $48,000 - $50,000 annual compensation.

This position description is not intended to contain a comprehensive list of activities, duties, or responsibilities. Additional duties may be assigned based on business operational needs.

Mills College does not permit discrimination based on pregnancy, childbirth or related medical conditions, race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, marital status, age, sex, sexual orientation, or gender identity. For more information on Mills non-discrimination policy, please go to http://www.mills.edu/administration/administrative_offices/policies/nondiscrimination.php

Application Instructions:

To apply, please submit the following at http://mills.interviewexchange.com/jobofferdetails.jsp?JOBID=86141

• resume
• cover letter
• contact information for three professional references
• list of job-related certifications completed

Applications will be reviewed as they are received; applications will be accepted until the position is filled. There are no relocation funds available for this position.