SENIOR ASSISTANT DIRECTOR, Enrollment, Combined Enrollment Services (4756/F2817)
Seeking an enthusiastic, high-energy individual to contribute, as part of the department's leadership team, to a collaborative environment focusing on high-quality, student-friendly customer service. As one of three Senior Assistant Directors, directly supervise 6 Enrollment Service Advisors, and collaboratively manage a total staff of 18. Support and motivate staff, coordinate training, manage workflow, and work in close partnership with liaisons in Undergraduate Admissions, Financial Assistance, Registrar, and Student Employment to understand and respond to business cycles and priorities. Monitor and analyze relevant metrics and quality assurance reports to identify trends and opportunities for improvement. Combined Enrollment Services staff play a critical role in ensuring that the University meets enrollment and retention goals while enhancing BU's reputation for exceptional service.
Bachelor's degree, excellent organization and communication skills, the ability to evaluate and analyze detailed and complex student enrollment and financial information, the ability to effectively counsel and advise students and families regarding financial management and planning, and five to eight years of management experience, preferably in a university or customer service setting in the area of admissions, financial assistance, registrar or student employment.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.