Web Solutions Coordinator (Korean & English Required)
Bankcard Services is seeking a Web Solutions Coordinator to support our Web Solutions Team. This position is located in Torrance, California.
Web Solution Coordinator - Web Solution (Entry-Level)
Web Solution Coordinator is accountable for providing liaison support between Development Unit and Operations by researching, resolving and communicating development issues in a timely manner which promotes effective customer service.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Implements marketing and advertising campaigns
- Supports sales staff by providing sales data, market trends, forecasts, account analyses, new product information; relaying customer services requests
- Researches competitive products
- Increasing Social Following and engagement
- Providing Technical and Customer support related to Web Solution team's product issues
- Operations and Sales support for all new Web Solution merchant applications
- Solving issues for customers by troubleshooting, investigating problems and proactively identifying support needs in Korean and English
- Improving internal efficiency and customer satisfaction by proactively developing new processes for optimized workflow
- Managing product development process from the concept phase to the post-launch analysis phase
- Excellent telephone etiquette
- Some degree of flexibility to cover other shifts as needed
- Provide assistance, advice, problem solving, and technical information to customers regarding the use of software applications
- Bilingual: Korean & English (Required)
- Education: High school or college courses include those related to business, such as management or marketing
- 1 or more years Customer Service experience in a similar role
- Ability to manage multiple tasks simultaneously.
- Extreme attention to detail, strong organization skills and a high sense of urgency and accountability.
- Strong project management/time management skills.
- Ability to work independently and with a team in a fast-paced, high volume environment, with emphasis on accuracy and timeliness.
Medical Insurance, Paid Sick Leave, Paid Holidays, Accrued Vacation, 401k and Life Insurance
Interested candidates please contact BCS Human Resources Department
BankCard Services is proud to be an Equal Opportunity Employer
Bankcard Services is dedicated to help our employees share in the company's success by providing them with employment opportunities that values their diversity, recognizes individual contributions, helping them gain a sense of satisfaction and accomplishment from their work. We trust our employees to do the right thing and to make a difference.
Established in 1987, Bankcard Services is one of the Largest Merchant Service Provider processing over 3.2 billion in credit card volume throughout the United States.
NAVYZEBRA is a service mark name for Total Business Solution powered by BankCard Services. We provide business solutions to over 26,000 businesses across the United States. NAVYZEBRA has many solutions to meet the retail needs and technological demands of all businesses.
Wed, 21 Jun 2017 12:41:52 PDT