Distance Learning Support Technician (part-time, wage)

Working Title: Distance Learning Support Technician (part-time, wage)

Position Type: Hourly Wage

Department: Darden Graduate School of Business

Location: Charlottesville

Posting Date: 06-27-2017

Posting Summary:
The Darden School has an exciting part-time opportunity for a Distance Learning Support Technician to join its Darden Media team.

The Distance Learning Support Technician provides technical support for our live online learning programs including our executive MBA and Executive Education distance learning classes.

This a part-time (20 hours per week) position that requires availability between 4:00 pm - 9:00 pm . Wage positions are not eligible for benefits.

Typical Duties Include:

Sets up equipment and tests for primary and backup studios. Records and posts on-line classes to the learning management system.
Provides live troubleshooting for remote students and faculty instructor and also training to students between class sessions.
Proactively reviews software and hardware to seek ways to continually enhance the student and faculty experience.
Provides training to faculty in one on one sessions.
Conducts research on new audiovisual related technology innovations that can enhance the Darden experience for not only Darden students, but the entire Darden Community including alumni.
Identifies technologies that can make current infrastructure more efficient or could enhance future experiences.
Gathers valuable feedback from our diverse clientele to see how technology improvements can offer solutions to current challenges.

Required Knowledge, Skills and Abilities:
Ability to setup/troubleshoot professional audio video equipment.
Skilled in troubleshooting Windows and Mac and mobile platforms.
Excellent communications and customer service skills.
Ability to communicate and teach technical features to a non-technical audience is critical.
Ability to multi task tech support conversations.
Ability to learn new technology processes and techniques quickly.
The candidate must be adept at providing unique and/or creative solutions utilizing both technical abilities as well as project management.

E-mail a Friend: jobs.virginia.edu/applicants/Central?quickFind=82176


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