Associate Bursar

Associate Bursar

Middlebury College

Posting Number: S00900

Location: Middlebury Main Campus

Band/Level: SP2

Hiring Minimum: $38,546.95

Hourly/Salaried: Salaried

Typical hours per two week pay period: 37.75

Brief Position Summary:
Under the direction of the Bursar, the Associate Bursar will assist in the daily operations of the Bursar/Student Financial Services Office ensuring the professional, efficient, and compliant processing of student accounts. Coordinates with the Bursar to develop, achieve and accomplish goals. Acts on behalf of the Bursar in their absence or at the discretion of the Bursar. Represents the Bursar at relevant meetings regarding student financial services.

Oversees customer service, payment and collection activities of all AR accounts for undergraduate, graduate, schools abroad and summer school programs. Provides service to parents and students regarding tuition accounts. Coordinates with Bursar to plan and accomplish goals. Performs a variety of tasks. Works under general supervision.

Essential Functions:
Offer is contingent upon successful completion of a criminal background check.

• Counsel parents and students concerning billing policies and procedures. Evaluate each account and communicate best options available to the student/parent regarding payment plans, loan programs, and other aid that may be available.
• Oversee and supervise the cashiering functions of the Office. Act as backup to the Cashier.
• Have decision making responsibilities regarding outstanding student balances and authorized to negotiate promissory notes within the guidelines of office policy.
• Clear students for registration upon receipt of payment or securing satisfactory arrangements to resolve tuition account.
• Receive extenuating circumstances tuition appeals and make appropriate decision utilizing available data while drawing on office policy.
• Be familiar with processes in financial aid, registration, dining services and residence life, which will provide a more complete picture of the student’s tuition account and better overall customer service to students and parents.
• Management of student account payments. Assist the Bursar in the generation of electronic bills from student accounts receivable system for all populations.
• Communicates verbally and in writing with parents/students regarding payment of bills.
• Manage the collections process, including but not limited to creating and monitoring A/R aging, sending collection letters, calling delinquent accounts, preparing accounts to be turned over to a collection agency, working directly with collections agency, updating student accounts weekly, and verifying agency fee for performance. Familiar with standard collections concepts, practices, and procedures.
• Manage reporting on account collections.
• Process write-off’s as needed.
• Monthly run of aging report and billing active and inactive students
• Management of student account refunds especially Federal TIV refunds. Prepares refund payments to parents and students.
• Management and reconciliation of Multiple Year Payment Plan
• Coordinate with LS coordinators and attend Language School Welcome Centers.
• Manage upload of fees for taxable scholarships, gym equipment/dorm damages/fines…etc
• Responsible for retiree monthly billing and calls
• Responsible for 1098-T Data Collection, maintenance, reconciliation and reporting
• Work with Bursar to develop procedures/policies for improved efficiency and customer service.
• Works cooperatively with others and accepts direction from supervisors.
• Management/reconciliation of Nelnet Payment plans. Serve as contact person for Enterprise Payment Plan and student insurance agency.
• Performs other duties as assigned

General Responsibilities:
• Performs other duties as assigned

Bachelor’s Degree in Finance or Business Administration plus a minimum of four (4) years related experience required.

This position requires a great deal of judgment, analytical skills, flexibility, strong people skills and creativity. Knowledge of strong mathematic abilities including accounting and federal tax systems as it relates student account programs. Understanding of customer service concepts and ability to relate these concepts to student financial service environment.

• Must handle confidential information in a discreet manner. Requires effective customer-oriented communication skills and appreciation of different cultures. Commitment to working in a demanding environment, including work as needed to meet deadlines and project timeframes in response to institutional needs. Solid working knowledge of Ellucian Banner and Microsoft Office.
• Ability to manage multiple projects.
• Excellent telephone etiquette and communication skills.
• Ability to convey information effectively both verbally and in writing.
• Demonstrated evidence of problem solving, organizational, and presentation skills.
• Ability to resolve problems in a professional and helpful manner.
• Ability to work independently as well as with a team.
• Flexibility and willingness to adapt to change.
• Understands values and respects diversity as an individual, in a team, and within groups while fostering an inclusive and supportive environment.

Bachelor’s Degree in Finance or Business Administration plus a minimum of four (4) years related experience required.

Hire contingent upon successful completion of the following post-offer screening:
Criminal Background Check

Close Date:

Open Until Filled: No

Special Instructions to Applicants:
Offer is contingent upon successful completion of a criminal background check.

To apply, visit:

Middlebury is committed to hiring a diverse staff and faculty as we work to foster innovation in our curriculum and to provide a rich and varied educational experience to our increasingly diverse student body. EOE/Minorities/Females/Vet/Disability.