Computer Lab Assistant (PT)
Ensure that all equipment in the computing lab is operating properly.
Prepare labs and classrooms for the start of each semester.
Assist customers in the operation of computer hardware and printing.
Assist customers with logins and passwords.
Assist students with accessing various application software. Thorough knowledge of all application software is not mandatory.
Answer the Technical Assistance Center phone.
Communicate with TAC on an ongoing basis to ensure customer service issues are handled appropriately.
Ensure that the computing labs are neat and organized.
Assist in training other Information Technology (IT) staff.
Provide backup and assistance to other areas of IT including Computer Services Technicians and Specialists, when needed.
Perform other duties assigned.
*Full job description provided at interview
Req ID: req209
Job Title: Computer Lab Assistant (PT)
Division: Computer/Media Support Services
Location: Henning Academic Computing Ctr
Grant Funded: No
Employment Type: Part-time Support Staff
Compensation Range: 15.66 - 15.66, starting pay, prior experience will be
Compensation Type: Hourly
Work Schedule: Varies
Work Hours: 25
Documents to be attached: Cover Letter-Yes
Special Instructions to Applicants: Please attach required documents when applying.
Targeted Hire Date: 7/17/2017
Position Qualifications: High school diploma or equivalent required
Minimum of one year experience required in either technical support or a customer service position supporting a computer environment.
Basic hardware & software knowledge.
Excellent communication and interpersonal skills, including the ability to communicate effectively with users of various technical skill levels via e-mail, in person, and on the telephone.