Computer Lab Assistant (PT)

Location
Sugar Grove, IL
Posted
Jun 24, 2017
Institution Type
Community College


Ensure that all equipment in the computing lab is operating properly.

Prepare labs and classrooms for the start of each semester.

Assist customers in the operation of computer hardware and printing.

Assist customers with logins and passwords.

Assist students with accessing various application software. Thorough knowledge of all application software is not mandatory.

Answer the Technical Assistance Center phone.

Communicate with TAC on an ongoing basis to ensure customer service issues are handled appropriately.

Ensure that the computing labs are neat and organized.

Assist in training other Information Technology (IT) staff.

Provide backup and assistance to other areas of IT including Computer Services Technicians and Specialists, when needed.

Perform other duties assigned.

*Full job description provided at interview


Req ID: req209

Job Title: Computer Lab Assistant (PT)

Division: Computer/Media Support Services

Location: Henning Academic Computing Ctr

Grant Funded: No

Employment Type: Part-time Support Staff

Compensation Range: 15.66 - 15.66, starting pay, prior experience will be
considered

Compensation Type: Hourly

Work Schedule: Varies

Work Hours: 25
(Max)

Documents to be attached: Cover Letter-Yes

Resume-Yes
References-Yes

Transcripts-No

Special Instructions to Applicants: Please attach required documents when applying.


Testing: No

Targeted Hire Date: 7/17/2017

Position Qualifications: High school diploma or equivalent required

Minimum of one year experience required in either technical support or a customer service position supporting a computer environment.

Basic hardware & software knowledge.

Excellent communication and interpersonal skills, including the ability to communicate effectively with users of various technical skill levels via e-mail, in person, and on the telephone.

PI98265086