COMMAND CENTER SPECIALIST, LEARNING & EVENT TECHNOLOGY SERVICES, IS&T (4744/F2617)

Location
Boston, Massachusetts
Posted
Jun 27, 2017
Ref
300638
Institution Type
Four-Year Institution

Serve on the Command Center service team as primary Subject Matter Expert and/or Technical Lead, and on the Design/Consulting service team as a Subject Matter Expert. Act as the primary point of contact for Faculty and Staff members requesting technology support for classrooms, meetings, and events. Ensure all inquiries receive appropriate response, resolution and/or escalation. Dispatch staff, student employees, vehicles and equipment for both regular operational activity and unplanned incidents. Assist the management team with preparing planned events and requests. Handle all aspects of departmental billing and prepare detailed financial reports and reconciliations. Provide backup advanced support to Technology Specialists in the operation, installation, maintenance, repair, troubleshooting and support of technology systems and services on campus. This position may entail working occasional and/or scheduled evening, weekend and/or holiday hours and being on call, as needed.

Required Skills

B.A./B.S. required. Three to five years of relevant experience.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.