Dean, Student Services

Austin, TX
Jun 24, 2017
Executive Administration Jobs
Institution Type
Community College

General Statement of Job

Responsible for providing campus leadership organization, supervision and evaluation using guided pathways principles for assigned areas. Participates in the development and implementation of relevant policies, programs, and services in accordance with the best practices researched by state and national organizations which advance student success, including Achieving the Dream, Texas Completes, Texas Success Center, League for Innovation, Community College Research Center. Responsible for administering college policies and procedures regarding students' rights and responsibilities. Works collaboratively within and outside of student services to achieve student access and success. Ensures compliance with all regulatory and legal requirements pertaining to student services.

Position Information
Location Hays Campus Hours 40 hours/week, Sun - Sat as assigned which may include nights and weekends to ensure comprehensive availability of services and community involvement Salary Salary Commensurate Upon Experience. FLSA Status Exempt Reports To Executive Dean, Student Services, South Region Criminal Background Check Pre-employment criminal background checks are required for all Staff and Faculty positions. Pre-employment urinalyses drug screens are also required for all top candidates considered for positions in ACC's College Police department.

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

  • Develops, implements, monitors, and evaluates campus support services for academic and career advising, counseling, community outreach, and academic and college readiness testing.
  • Hires, trains, supervises, and evaluates assigned student services staff.
  • Develops and monitors the budgets for assigned areas and functions.
  • Provides leadership in the implementation of guided pathways, including coordination of Area of Study advising and/or counseling and information sessions.
  • Directs the campus student judicial process which includes but is not limited to developing and implementing policies and procedures, conducting investigations, and determining student outcomes. Ensures student rights and due process are followed in accordance to College policies and procedures.
  • Serves as the subject matter expert for instruction and/or other departments regarding student discipline and student complaints.
  • Ensures continuous quality improvement in student services programs and services by analyzing qualitative and quantitative data.
  • Supports the implementation of new technology to improve the delivery of services.
  • Provides leadership at the campus level and supports regional and district objectives to ensure reliable and high quality services.
  • Collaborates with instruction, campus operations, and other departments to provide integrated and quality services to improve student success.
  • Participates and/or leads college-wide shared governance committees and other work groups.
  • Develops and revises policies, procedures, and operational guidelines in support of the teaching and learning environment.
  • Participates in the acquisition and management of grants.
  • Directs, monitors, and evaluates campus compliance with appropriate regulations of the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC), the Texas High Education Coordinating Board (THECB), U.S. Department of Education, Texas Education Agency, Texas Legislature, and other related regulatory bodies.
  • Participates in appropriate professional development.
  • Provides direct services to students, as needed.

  • Knowledge

    Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

    • Understanding of student development theory and student discipline in a higher education setting.
    • Demonstrated expertise in project planning, development, implementation, and analysis.
    • Preparing and presenting information and summary reports internally and to the public.
    • Understanding of the community college philosophy and mission.
    • Handling the demands and requirements of senior-level management in higher education.
    • Effective leadership and ethics techniques, including Servant-Leadership principles.


    Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

    • Maintaining an established work schedule which may include some evenings and weekends.
    • Ability to effectively apply theoretical and practical competencies involving student development, mediation, and conflict management.
    • Planning and managing budgets and personnel needs.
    • Demonstrated success in working with students, staff, and faculty regarding student conduct matters.
    • Maintaining confidentiality in work-related information and materials.
    • Working in a collaborative manner with diverse constituencies, working effectively with a diverse and multi-cultural student body and staff.
    • Excellent communication, written and verbal, and interpersonal skills, including skill at persuading others.
    • Providing leadership at all levels of the college.
    • Planning, managing, prioritizing, and problem-solving.
    • Handling multiple projects and meeting deadlines.

    Technology Skills

    • Use a variety of spreadsheet, word processing, database, and presentation software.

    Required Work Experience

    • Five years related work experience including management in a higher education academic environment.

    Required Education

    • Master's degree. Experience cannot be substituted for required, applicable educational level.

    Preferred Education

    • Doctorate Degree in Higher Education Administration or a related area.

    Physical Requirements

    • Work is performed in a standard office or similar environment.
    • Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
    • Occasional lifting of objects up to 10 pounds.


    • Provide resources for safe operation of units. Create and support workplace safety.

    ACC Benefits Overview

    Full-time Faculty and Staffing Table employees who work in full-time and/or part-time positions at the College are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short and long term disability, retirement plans and AD&D.

    ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law.


    The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

    Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.