Collection Specialist

Job Location Normal, Il 61790

Posting date 06-22-2017

General Summary
The primary purpose of this position is to successfully collect on debt that is owed to the University, and adequately maintain and collect NDLS/Perkins funds Under general supervision, this position implements approved collection procedures related to repayment of accounts receivable debt, as required by FDCPA and the University. This position also assists in the day-to- day operations of a multi-functional office.

Required Qualifications
1. Any one or any combination of the following, totaling one (1) year (12 months), from the categories below:
a) collection, consumer credit, or business experience that required knowledge of collection methods and procedures
b) college course work that included courses in finance, accounting, business administration, business management, or a closely related field
• 30 semester hours equals one (1) year (12 months)
• 60 semester hours or an Associate's Degree equals two (2) years (24 months)
• 90 semester hours equals three (3) years (36 months)
• 120 semester hours or a Bachelor's Degree or higher equals four (4) years (48 months)
2. One (1) year (12 months) of collection experience comparable to the Collection Representative level or in other positions of comparable responsibility
3. If this position is Security Sensitive or if you are subject to a criminal background investigation based on University policy, employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Desired Qualifications
1. Thorough knowledge of and ability to Interpret complex and changing NDLS/Perkins Loan regulations and to manage a portfolio in compliance with the due diligence requirements established for a particular debt type.
2. Three (3) years of telephone collection experience preferred.
3. Ability to make a high volume of calls on a daily basis, with a minimum of 50 per day.
4. Ability to effectively utilize skip-tracing tools, Microsoft excel, word and collection procedures.
5. Mathematical ability to work with installments plans, interest rates, collection costs, etc.
6. Ability to communicate effectively with people, verbally and through correspondence.
7. Ability to grasp the complex Federal regulations governing the NDLS/Perkins loan program.
8. Must be familiar with the FDCPA.
9. An understanding of a computerized loan system is essential.
10. Must be able to communicate with students, assistance operators, collection agencies, other lending institutions and areas within the University.

Illinois State University is an Equal Opportunity Employer and has a strong institutional commitment to diversity. Females, minorities, individuals with disabilities, and veterans are encouraged to apply.


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