Program Director of Student Life
*Applications are accepted electronically ONLY at www.cu.edu/cu-careers.*
University of Colorado Denver l Anschutz Medical Campus
School of Medicine, Dean's Office, Office of Medical Education
Program Director of Student Life (Academic Services Program Director)
Position #693502 - Requisition 10033
The Office of Medical Education has an opening for a full-time, University Staff (unclassified) Program Director of Student Life (Academic Services Program Director) position.
Jobs in this career family provide direct professional support for the teaching and/or educational service mission of the university. Functions include academic advising/counseling, student personnel administration, recruitment and admissions, registration, financial aid, faculty affairs, library services, curriculum administration, and others involving direct support of the educational mission of an academic unit.
Program Directors are responsible for the ongoing leadership and oversight of a program or function, including the development of strategies and processes which contribute to the University and/or campus mission and accountability for services provided. These positions typically do not supervise others.
Working closely with the Associate Dean for Student Life, the Assistant Dean for Admissions and the Assistant Deans for Student Affairs, the Program Director will provide direct supervision of all student affairs functions in the office while carrying out the academic policies of the institution. As part of the School of Medicine Office of Student Life, the Director will assist in promoting the mission and values of the institution to the University community and build and maintain collaborative relationships that are essential to the success of the mission of the office. This Program Director will also be responsible for: planning, and operational line responsibility; directly supervising (6) employees within the Office of Student Life; creating/managing a triage process to track and assist struggling students; and assisting the admissions team with the pre-screening process of MD applicants, and overseeing the post-baccalaureate program.
The successful candidate will be an energetic, ethical, and collaborative professional with a team approach to problem-solving and the proven communication, presentation, leadership, management, and planning skills necessary to collaborate productively with a diverse group of staff, faculty, students and the community. A commitment to diversity and an understanding of and commitment to medical education and the medical school experience are essential. A Master's degree is strongly preferred and supervisory experience is required. Preference will be given to candidates with management level experience, advising skills, strong organizational and process management skills. The successful candidate will be able to work both collaboratively and independently and will bring a strong customer service orientation to the workplace.
Sample of Work:
Management of the Staff & Daily Operations of Student Affairs - 40%
- Oversee and coordinate the front-line customer service activities of office staff, to include the provision of in-person and telephone information services to current students, and faculty and other members of the public.
- Supervise six exempt professionals in the Office of Student Affairs which includes annual evaluations, quarterly coaching sessions, progressive discipline measures, job description management, recruiting, and onboarding as appropriate.
- Ensure exceptional customer service and administrative support to students and the Associate and Assistant Deans in the Office of Student Life.
- Provide leadership and supervision, training, direction, problem solving, team building and evaluation of staff in the Office of Student Life.
- Work as an advocate for students and helps identify and address ways to improve the student experience from application through graduation. Act a resource for and liaison between the Office of Student Life and other SOM offices/services.
- Ensures continuous quality improvement in the day-to-day functions of the Office of Student Life. This includes using independent judgement to review, analyze, and deconstruct process to attain optimal efficiency and productivity.
- Serve as liaison with other constituencies in the resolution of day-to-day administrative and operational issues.
- Perform other duties as assigned by the Associate Dean of Student Life.
Create & Manage a Triage Process to Track & Assist Struggling Students - 30%
- Serve as a primary point of contact for struggling MD students (academic, financial, personal, or otherwise), and manage a triage process for students to receive assistance.
- Create, disseminate, and ensure that continuous quality improvement of a Student Assistance process/diagram that channels struggling students to the appropriate avenues for support.
- Oversee and manage the tutoring process for MD students which includes appropriate compensation for tutors, and verifying that students have access to tutoring and receive the necessary support.
- Track data points on struggling student that visit the Office of Student Life for support, and establish a process to follow up on students.
Assist the Office of Admissions in the Pre-Screening Process - 20%
- Support the Assistant Dean of Admissions in the pre-screening process that identifies applicants with the ideal metrics, experiences, and additional attributes that align with the mission of the School of Medicine.
- This position will review approximately 2,000 secondary applications annually and assist in the determination of which applicants to interview on-campus.
- After reviewing and processing applications, work with the staff to coordinate the medical school recruitment schedule.
- Participate with the Associate Dean for Student Life, Assistant Dean for Admissions and the Admissions Committee in the establishment and implementation of student recruitment strategies, resources, policies, and procedures for the School.
Oversee the Post-Baccalaureate program into the SOM - 10%
- For the Office of Admissions, manage the Post-Baccalaureate (Post-Bacc) program for students accepted into the CUSOM MD program, including review of applications, oversight of interview and acceptance process.
- Work with the College of Liberal Arts & Sciences to ensure student tuition is paid and no late fees are accrued.
- Maintain up-to-date and accurate records of the metrics, experiences, and additional attributes of the post bacc students to ensure a smooth transition into the MD program,
Salary and Benefits:
The salary range for this position has been established at $56,000 to $75,000 and is commensurate with skills and experience. The salary range may be extended for School of Medicine internal applicants, dependent upon skills and experience. This position is not eligible for overtime compensation.
The University of Colorado offers a full benefits package. Information on University benefits programs, including eligibility, is located at https://www.cu.edu/employee-services.
The University of Colorado Denver Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.
The University of Colorado Denver Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.
- A bachelor's degree in business, business administration, finance, accounting, education, social sciences, healthcare administration, public administration, communications, information systems, or a directly related field from an accredited institution.
- The position requires extensive, diverse and progressively responsible experience, at the management level, including direct responsibility for personnel and program management/administration in an accredited higher education environment.
- A Master's degree in business, business administration, finance, accounting, education, social sciences, healthcare administration, public administration, communications, information systems, or a directly related field from an accredited institution.
- Five (5) years of proven progressively responsible, relevant experience acting as an administrator in an accredited higher education environment, including at least three (3) years of experience working in admissions or other student services related positions.
- Experience using data as a rubric for analysis and assessment.
- Prior advising experience in a higher education environment.
- Experience working with integrated student information systems.
Competencies/Knowledge, Skills and Abilities:
- Must have advanced proficiency with Microsoft Word, Excel, Outlook, database manipulation, Internet searches, and email.
- Must have proven ability to manage and lead staff to inspire teamwork and achieve established goals.
- Ability to communicate effectively, both in writing and orally.
- Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
- Outstanding customer service skills.
- Demonstrated commitment and leadership ability to advance diversity and inclusion.
- Demonstrated ability to interact with highly educated professionals including physicians, PhDs, university faculty and staff as well as prospective applicants, current students and alumni.
- This position requires knowledge of academic medicine, academic requirements for admission into the MD program, medical school curriculum, and the functions and structure of a medical school and the process of transition graduate medical education.
- Strong organizational and process management skills.
Special Instructions to Applicants:Required Application Materials: To apply, please visit: http://www.cu.edu/cu-careers and attach: 1. A letter of application which specifically addresses the job requirements and outlines qualifications 2. A current CV/resume 3. List of three to five professional references (we will notify you prior to contacting both on and off-list references) Questions should be directed to Shelby Potter and firstname.lastname@example.org.
Reference checks are a standard step in our hiring process. You may be asked to provide contact information, including e-mail addresses, for up to 5 references if you are referred to the Hiring Authority for an interview. We will notify you prior to contacting both on and off-list references.
Application Materials Required:Cover Letter, Resume/CV, List of References
Application Materials Instructions:Application Deadline: Applications are accepted electronically ONLY at www.cu.edu/cu-careers. Review of applications will begin on Monday, July 17th, 2017, and will continue until the position is filled.
Job Category: Academic Services
Primary Location: Aurora
Department: H0001 -- Anschutz Medical Campus - 20038 - SOME-DEAN EO UME
Posting Date: Jun 22, 2017
Closing Date: Ongoing
Posting Contact Name: Shelby Potter
Posting Contact Email: Shelby.Potter@ucdenver.edu
Position Number: 00693502