House Manager - Newman Center for the Performing Arts
The Robert & Judi Newman Center for the Performing Arts strives to provide the highest quality performing arts experiences for the University of Denver and the Colorado community. Each year the Newman Center for the Performing Arts hosts nearly 500 events serving more than 100,000 people from the community. The Newman Center's four stages feature performances of instrumental and vocal music from classical, alternative classical, jazz, pop, and countless world traditions, spoken theater, dance, and opera.
This is a non-benefited position not to exceed 1,000 hours in a calendar year.
The House Manager is responsible for assisting the Assistant Director of Patron Services in providing the utmost in customer service for patrons of the Newman Center for the Performing Arts. This position supervises a large group of volunteers during events, and compiles a Front of House report for every event. She/he supports, reports, and is accountable to the Assistant Director of Patron Services.
- Ensure a quality theatrical experience by providing a high level of customer service to patrons of the NCPA
- Ensure that volunteers properly greet and accurately seat patrons in a timely manner in order for performances to begin on time.
- Ensure that all front of house spaces are ready for each performance.
- Ensure that appropriate number of programs are distributed to each entrance prior to doors.
- Ensure entrances used are properly staffed.
- Serve as a positive resource for patrons, answers questions, gives directions, etc.
- Resolve complaints and ticketing issues in conjunction with the box office.
- Resolve noise problems in the audience and outside the theatre as needed.
- In an emergency situation respond using common sense and in compliance with the University of Denver policies and procedures.
- Remain informed about NCPA happenings
- Is knowledgeable about NCPA performances, including all rentals and Newman Center Presents.
- Review House notes before working scheduled shift.
- Know, understand and enforce the Usher Responsibilities and Guidelines.
- Manage the individual Houses (Gates, Hamilton and Byron)
- Ensure the House is clean and safe for patrons and ushers.
- Know full production details.
- Unlock all doors, as needed.
- Following the performance, ensure all patrons have exited, notes any items that may need repaired, and lock all house doors.
- Prepares a written House Report detailing all information regarding the performance, including Patron Issues/Concerns, Start-time, End-time, Intermission Length, Usher Issues, Box Office/Ticketing Issues, Maintenance Issues, Parking Issues, Temperature, Number of late patrons, Number of Assisted Listening Devices Distributed, and the House Count (if non-ticketed), and other issues/concerns/comments.
- Train Ushers
- Check in the ushers and facilitate the pre-show briefing.
- Review the production information, including run time, late seating breaks and policy, food and beverages policy, photography policy, and any special effects.
- Remind Ushers how to get in touch with the House Manager if the need arises.
- Remind Ushers to familiarize themselves with their assigned area before doors open:
- Location of restrooms, water fountains, coat check, ATM and Box Office
- Seat, row and box seat locations
- Usher seats
- Emergency exits
- What they should do in the event of an emergency
- Review scanner/clicker usage to ensure accurate House Counts
- Work closely with new ushers to ensure comprehension and accuracy
- Other duties as assigned, including the following:
- Handle Usher complaints/concerns quickly and calmly. If unable to resolve the issue, please consult the Assistant Director of Patron Services.
- Ensure that the Usher Lounge, Usher Locker area and the House Manager Office are kept clean and in working condition. Report any issues/concerns to the Assistant Director of Patron Services.
- Be a positive representative of the Newman Center for the Performing Arts to the community at all times.
- High School diploma or GED equivalent.
- Experience in customer service.
- Flexibility in schedule - will be required to work evenings and weekends
- Familiarity with Microsoft Office Suite.
- Ability to lift up to 50 lbs. and navigate stairs.
- Ability to operate electronic scanning devices and two-way radios, and to teach others how to operate them.
- Ability to use good judgment to simultaneously resolve customer problems and complaints while ensuring University business standards are observed and protected.
For best consideration, please submit your application materials by Monday, July 3, 2017.
Candidates must apply online through www.du.edu/jobs to be considered. Only applications submitted online will be accepted. Once within the job description online, please scroll to the bottom of the page to apply. For questions regarding this position, please contact Rachel Hargroder at
Please include the following documents with your application:
- Cover Letter