COMMUNICATIONS SPECIALIST

Location
Durham, NC
Posted
Jun 21, 2017
Institution Type
Four-Year Institution

diversity employer



COMMUNICATIONS SPECIALIST
NSOE & Earth Sci Durham-External Affairs

Position Summary:

The Communications Specialist will report to the Associate Director of Development Services in the Office of Development and Alumni Relations (ODAR) to ensure smooth operation and implementation of development services functions. The Development Communications Specialist will collaborate directly with additional NSOE offices, development staff, volunteers and academic leadership at the Nicholas School as well as with colleagues in Duke University's Central Development office and Duke's other schools and units.

Work Performed:

Communications and Social Media
Working with the Associate Director of Development Services, assist in the planning and coordination of the yearly communication plan.
Independently manage newsletters for donor and alumni constituents. This includes identifying and recommending relevant content, writing and editing newsletter articles, designing and editing newsletter template designs on iContact platform and updating and maintaining affiliated WordPress site content. In addition to design and content management, maintain and update recipient data adhering to Alumni and Development Policies (ADR) and generate reports for colleagues as required.

In collaboration with ODAR and colleagues NSOE Marketing and Communications, responsible for managing ODAR website and social media content. This includes but is not limited to, drafting relevant articles, sourcing appropriate images and ensure content is refreshed frequently and is managed as part of the over ODAR communications plan.

Work with the ODAR team to manage communications for annual fund, alumni affairs and other special projects. Responsible for managing all elements of a project including desired deliverables, aesthetics, content and target audience. This may include but is not limited to the design or modification of existing materials using Adobe InDesign and Photoshop and generating appropriate data to ensure relevant distribution of materials. Work with contractors and vendors to attain desired projects deliverables. Be proficient in managing multiple projects simultaneously to ensure all deadlines are met.

Manage daily social media posting (Facebook, Twitter, LinkedIn) to promote programs, achievements and highlights relevant course affiliates and topics of interest to a variety of audiences.

Keep current department image bank to help develop content for all promotional materials. Research and expand target audiences using professional listservs, appropriate social media tags, and identifying other relevant audiences to promote courses.

Assist with other promotional needs as required. The planning and distribution of all projects will be scheduled in conjunction with NSOE and ODAR communications.

Stewardship
Working with the Associate Director of Development Services, assist in the planning and coordination of the yearly stewardship plan.

Responsible for the weekly processing of acknowledgment letters and other stewardship activity. This includes but is not limited writing and editing copy for stewardship activities, independently manage and process data, draft appropriate support materials for donor, prospect, and staff follow-up including well written thank you letters, stewardship reports and proposals. Draft and edit copy for stewardship materials, generate appropriate mail merges and prepare materials for mail and email distribution as needed.

In collaboration with colleagues in NSOE student services department, manage stewardship for student scholarship program. Maintain relationships with student participants throughout their participation in the program to gather content for donor stewardship reports. Design and produce appropriate reports/updates and distribute to donors.

Keep up to date existing stewardship materials including but not limited to donor plaques, birthday cards, special projects and provide excellent customer service and support to donors and prospects associated with projects.

Prospect Management
Maintain prospect data in DADD database, department database and other worksheets as required. This includes; but is not limited to accurately updating biographical information, handling enquiries across multiple departments as needed, requesting and maintaining tracking codes for mailings and other needs as they arise.

General

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.


Requisition Number
401279299

Location
Durham

Duke Entity
UNIVERSITY

Job Code
1290 COMMUNICATIONS SPECIALIST

Job Family Level
10

Exempt/Non-Exempt
Exempt

Full Time / Part Time
FULL TIME

Regular / Temporary
Regular

Shift
First/Day

Minimum Qualifications
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, genetic information, gender, gender expression, gender identity, national origin, race, religion,sexual orientation, or veteran status.Essential Physical Job Functions:Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Education

Work requires communication and marketing skills normally acquired through a bachelor's degree in a related field.

Experience

Work generally requires one year related experience in advertising,marketing, media, promotions or public relations.OR ANY OTHER EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Preferences:
  • Working knowledge and experience using WordPress, email marketing software and HTML
  • 1-2 years using design applications, especially Adobe InDesign and Photoshop
  • Must have professional working experience with social media platforms Facebook, Twitter and LinkedIn and Instagram content management
  • Copywriting and editing experience critical
  • Ability to coordinate and manage editing across a team of colleagues
  • Required technical skills include proficiency with Word, PowerPoint, and Excel, as well as a willingness and ability to master Access and SAP-based database tools
  • Excellent written and verbal communication skills that reflect ability to write clearly and without error and speak in a professional and articulate manner
  • Self-starter with excellent organizational skills that demonstrate ability to set priorities, develop work schedule, and meet deadlines while managing multiple projects and work independently
  • Ability to identify problems and generate possible solutions with the flexibility to adjust to address pressing needs as they develop
  • Ability to think strategically and analytically
  • Demonstrated ability to work efficiently, effectively, and accurately in a fast paced and complex organization
  • Customer service skills that demonstrate the ability to anticipate, understand, and respond to the needs of both internal and external clients
  • Strong commitment to team environment with the ability to self-direct and work independently
  • High energy level, enthusiasm, and flexibility are a must


Auto req ID

91063BR

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, genetic information, gender, gender expression, gender identity, national origin, race, religion, sexual orientation, or veteran status.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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