Client Services Technician I

Piqua, Ohio
Jun 20, 2017
Institution Type
Community College

Edison State Community College invites qualified candidates to apply for the position of Client Services Technician I.  There are two positions; one full time and one part time. The Client Services Technician I coordinates and assists in maintaining personal computers and laptops, instructional equipment, audio-visual equipment and peripherals on campus; troubleshoots/repairs PC hardware; installs software; assembles and disassembles lab set-ups and instructional equipment; configures and installs new PC's and peripherals. Communication with consumers for ensure proper IT/AV configurations.

Required Knowledge, Skills, and Personal Qualifications:

Knowledge of computer hardware standards and functionality.

Knowledge of computer software and its compatibility with operating systems, networks and other software, as well as the hardware requirements of each application.

Knowledge of computer-connected instructional equipment.

Knowledge of troubleshooting techniques that brings rapid restoration to full capability of impacted equipment.

Possess quality customer service in daily routines.

Ability to work professionally and collegially with a diverse group of College constituents.

Required Experience:   

3-5 years' experience in supporting, repairing, and maintaining personal computer hardware, peripheral equipment, and software in an academic, industrial, or business setting.

Required Educational Background:

Associate's Degree or equivalent experience in Information Technology or related field.  Bachelor's Degree preferred

A+ Certification required

Microsoft Certifications preferred.

To be considered candidates should include cover letter, resume, transcripts, and three professional references when completing their online application at Edison State Community College is an EOE/AA Employer