Transcripts & Records (Program Assistant)

Jun 20, 2017
Institution Type
Four-Year Institution

Transcripts & Records

Employee Type: CS-Classified Staff

Position Number: 40176

Work Location: Pullman

Summary of Duties:
This position is responsible for transcript request processing and for assisting with updates and changes to the transcript record. This includes entry of transcript orders into the RoboRegistrar online ordering system; processing orders based on deadlines for delivery; and ensuring that transcripts are delivered to the correct students to maintain transcript security. This position provides daily customer service to students, staff, and others about transcript ordering. The position is responsible for making daily deposits following cash handling procedures. The position tracks errors and communicates with supervisor and technical staff to solve problems. The position is responsible for dual degree transcript processing for former Gonzaga, and Whitworth students in the WSU Nursing program. The position also assists the transcript summary staff with entering late grades, grade changes, changes to majors, minors, and other academic record updates and changes. The position uses the Student Information System (SIS), RoboRegistrar, AIS, SRTS, RONet, and WSU imaging system daily.

Required Qualifications:
High school graduation or equivalent AND two years of full-time clerical experience OR equivalent education/experience.

Posting Open Date: 06/19/2017

Posting Close Date: 6/27/2017

Open Until Filled: No

To apply, visit

Washington State University is an Equal Opportunity/Affirmative Action Educator and Employer.