Learning Management Systems Support Coordinator

Learning Management Systems Support Coordinator

Humboldt State University

(Job #17-61) Information Technology Consultant (Career), Learning Management System Support Coordinator, $4,372-$9,683/month. Appointments are typically made at the beginning of the salary range. This is a full-time, permanent, 12-month, benefitted position in College of Extended Education and Global Engagement.

Position Summary: Academic Technologies in the College of Extended Education and Global Engagement is recruiting a Learning Management System (LMS) Support Coordinator. The LMS Support Coordinator supports faculty, staff, and students using the campus learning management system (LMS) in teaching and learning initiatives. The LMS Support Coordinator assists in the creation and management of LMS technical training programs including both online and face-to-face. This position offers high quality customer service on the phone, in person, and online, as well as group and individual training on the use of the LMS. This position is responsible for hands-on, technical coordination with the Academic Technology Support Specialist and the AT Student Assistants. The LMS Support Coordinator is HSU's LMS expert and works collaboratively within AT to answer questions and solve problems, in all aspects concerning the LMS. As such, the LMS Support Coordinator communicates, as necessary, with various units within HSU's Information Technology Services (ITS).

Under the direct supervision of the Director of Academic Technology the incumbent will coordinate with both the instructional design team and the Academic Support Specialist to support faculty and student use of the LMS and assist in the development and support of faculty and student learning opportunities in a variety of formats. The incumbent will provide support to academic units using the LMS to enhance and facilitate academic and educational objectives.

Coordination and Support (55%)
  • Provides leadership and coordination over the daily tasks associated with campus-wide support for the learning management system.
  • Works directly with faculty, staff and students to support their use of the learning management system and related tools.
  • Actively creates and contributes to ongoing documentation, training, and AT knowledgebase.
  • Participates in team planning sessions to implement productive solutions to new technology and functional requirements.
  • Collaborates with AT staff to maintain accurate and timely communication to HSU faculty, staff, and students with regard to the LMS status and changes.
  • Administers user access and permissions within the LMS.
  • Coordinates with all necessary HSU departments to ensure enrollment of students into LMS courses
  • Participates in testing of new LMS tools, upgrades and patching, and documentation of testing results.
  • Maintains and resolves issues as they arise and escalates issues when required.
  • Performs setup and testing of new products, capabilities, and uses in a test Learning Management System (LMS) environment prior to releasing them in a production environment.
  • Audits and monitors data integrity within LMS.

    Training and Collaboration (40%)
  • Develops instructional materials, training materials.
  • Collaborates with vendors on LMS third-party tools
  • Collaborates with instructional designers and AT Support Specialist to solve problems related to the LMS.
  • Works with AT staff to generates and manage training within the Learning Management System.
  • Collaborates with AT staff to facilitates end user training of LMS applications.

    Other Duties as Assigned (5%)

    Minimum qualifications:
    A basic foundation of knowledge and skills in technical information systems and application program packages. This foundation would normally be obtained through a bachelor's degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Experience with Moodle and Canvas and associated academic technologies is preferred. Knowledge of student-centered instructional practices. Experience in multimedia systems. Two years of full time experience providing information technology support.

    Highly desirable: Administration experience with Canvas.

    Knowledge, Skills and Abilities Required:
  • Knowledge of learning management systems and the instructional design process.
  • Ability to demonstrate the navigation of the LMS, creation of a course, add and interact with content.
  • Ability to demonstrate organization of information and resources in a course to support both learning (student perspective) and teaching (faculty perspective), e.g., creation of an activity such as a discussion using the LMS technology.
  • Demonstrates professional level decision-making capabilities, application of creative, systematic problem solving, and is an active liaison for AT with other units across campus.
  • Exceptional customer service and organizational skills Ability to work under pressure.
  • Ability to work effectively on a team.
  • Hands-on knowledge of other technology tools integrated with the learning management system, including but not limited to web conferencing tools and multimedia applications, such as Zoom and Camtasia Suite.
  • Excellent communication and presentation skills, both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying expertise.
  • Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions. -The incumbent must have a strong commitment to customer service, be proactive, and self-motivated in order to support the diverse needs of faculty and student.
  • Ability to communicate effectively with diverse populations.
  • Demonstrated ability to pro-actively perform duties and meet time lines with only general direction.
  • Demonstrated expertise in general office procedures.
  • Ability to integrate multiple applications and/or systems. Ability to support and participate in multiple projects, and to work collaboratively with faculty, staff, and students as part of an interdisciplinary team.

    Application Procedure: Please note that Humboldt State University now requires application materials to be submitted electronically. If assistance is needed, the Human Resources & Academic Personnel Services office (located in Siemens Hall room 212) has a computer station available and our front office team would be happy to assist you. Qualified applicants should submit electronically the following materials:

  • Cover Letter;
  • HSU Employment Application at https://csucareers.calstate.edu/Detail.aspx?pid=62015
  • Resume or Curriculum Vitae;
  • Contact information for at least three professional references

    Submission of the application materials should be sent as email attachments to careers@humboldt.edu.

    Please include your last name and the job # (17-61) in the subject line of the email.

    Application Deadline: This position is open until filled. The first review of applications will be Friday, June 30, 2017.

    HSU is committed to enriching its educational environment and its culture through the diversity of its staff, faculty, and administration. Persons with interest and experience in helping organizations set and achieve goals relative to diversity and inclusion are especially encouraged to apply.

    Human Resources
    Siemens Hall - Room 211
    Arcata, CA 95521-8299
    (707) 826-3626
    Fax: (707) 826-3625
    Email: careers@humboldt.edu

    It is the responsibility of the applicant to provide complete and accurate employment information. Incorrect or improperly completed applications will not be considered for vacancies. Any reference in this announcement to required periods of experience or education is full-time activity. Part-time experience or education - or activities only part of which are qualifying- -will receive proportionate credit. In accordance with applicable Collective Bargaining Agreements, preference may be given to the campus applicants covered by these agreements. However, positions are open to all interested applicants, both on and off campus.

    Evidence of required degree(s), certification(s), or license(s) will be required prior to the appointment date. The successful candidate for a position at HSU is required to be fingerprinted through the Humboldt State University Police Department or their local law enforcement agency. The results of the fingerprint process must be received by the university prior to the candidate’s appointment. The cost of the fingerprinting is borne by the university.

    Humboldt State University is committed to achieving the goals of equal opportunity and endeavors to employ faculty and staff of the highest quality reflecting the ethnic and cultural diversity of the state. Additional information about Humboldt State University can be found at http://www.humboldt.edu.

    Humboldt State University is a Title IX/Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race,religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, protected veteran status, or any other legally protected status.

    The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.