Trinity Technology Services
Analyst, IT (Multimedia-Equipped Classroom Support)Trinity Office of Technology Services (TTS) Classroom Support Occupational
The Multimedia and Classroom Technology Analyst is responsible for the operational support of audiovisual equipment and other informational technologies used for Arts & Sciences classes. The position provides a support contact for faculty, graduate students, and other users of the Arts &Sciences Multimedia-Equipped Classrooms (MECs). The Analyst provides setup and take down support for multimedia events, primary equipment maintenance, emergency troubleshooting support, and operational support as needed. The Analyst assists in providing training to the users of the multimedia and IT equipment and assists with the supervision of support personnel,including temporary assistants and work-studies assigned to assist with supported events. The Analyst reports to the Manager, IT for Classroom Support Services with a secondary report to the Coordinator of Academic Services in the Link Teaching and Learning Center. The primary duty post of the Analyst is the Link, but the position will also support media needs within the general area of West Campus and will be called onto provide backup for other support zones as necessary.
- Provide primary contact for event support scheduling, event setup,and user training with the multimedia equipment, primarily within the Link and secondarily in the Main West Quad support zone.
- Assist Link and other classroom users of instructional technology in finding effective applications of the technology to teaching.
- Support video teleconferencing with installed systems in the LINK, Telcom 119 and other locations throughout West Campus as needed, including the use of portable VTC equipment.Troubleshoot problems with equipment, including making diagnoses of and rapid response to problems facing users of multimedia equipment.
- Call in outside assistance of contractors as necessary.
- Provide area administration and oversight of digital capture programs in the LINK and classrooms on Main West Quad equipped with the capture systems: oversee the collection of the necessary capture permission forms, schedule events in a timely manner,and make any necessary post-capture adjustments to the files.
- Promote good working relationships with the faculty, staff,and other users of multimedia equipment and help maintain close cooperation with the other support elements in the Link and supported spaces.
- Work with OIT and TTS computer support personnel to maintain the computing systems in the Link area, including the fixed workstation classroom, portable laptop carts, and related systems.
- Assist with the checkout and support of portable equipment in the LINK, including digital media equipment, laptop carts, portable smart systems, and other instructional technologies managed from the Link Support Desk.
- Monitor equipment and supply movement for the A&S classrooms, in the Teaching and Learning Center (LINK) and Main West Quad zones.
- Provide routine preventive maintenance on the equipment as needed.
- Manage all Student Assistant temporary employees hired during the school year to provide ancillary support for Classroom Support staff, including conducting recruitment and hiring, training students, managing support shift assignments in cooperation with zone technician needs,conducting performance evaluations, and coordinating their use with related OIT student staffing for the Link Support Desk.
- Report on the effectiveness of instructional technology equipment trials in the LINK and elsewhere on West Campus and provide recommendations for introduction of new instructional technologies to general use within Arts & Sciences. Advise the Manager,IT for Classroom Support Services Facilities regarding equipment needs during the budget planning process and assist with the assessment of new equipment offered by multimedia contractors and suppliers.
2423 ANALYST, IT
Job Family Level
Full Time / Part Time
Regular / Temporary
Education and Experience: Minimum of 2 years of directly relevant experience with Bachelor's degree or higher in Computer Science or equivalent experience and training required.
- Higher education and instructional technologies experiance, particularly with integrated systems.
- Experience with Crestron control systems, particularly control system coding and Crestron programming certification is desirable.
- Experience with database management, specifically FileMaker Pro is desirable, as is facility with the MS Office suite of word processing, spreadsheet, presentation, and communications software.
Other desirable experience includes Panopto or related software, digital editing software such as Audacity and graphics development tools. Experience with remote management tools is a plus. Experience with wireless networking is a plus. Experience with web conferencing tools and video teleconferencing equipment is a plus. Some experience in IT support for desktop and laptop computers is highly desirable. Working Conditions First shift; evening or weekend hours for special projects as required. Must be able to lift 30 pounds, unpack equipment, and use basic hand- operated work tools to install and maintain equipment Must be able to work in an environment in which exposure to materials containing dust and mold is possible Frequent bending, crouching, stooping Normal office environment Occasional weekend shifts required Occasional travel required ^
Duke University is an Affirmative Action/Equal Opportunity Employercommitted to providing employment opportunity without regard to anindividual's age, color, disability, genetic information, gender, gender expression, gender identity, national origin, race, religion,sexual orientation, or veteran status.Essential Physical Job Functions:Certain jobs at Duke University and Duke University Health System mayinclude essential job functions that require specific physical and/ormental abilities. Additional information and provision for requests forreasonable accommodation will be provided by each hiring department.
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Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, genetic information, gender, gender expression, gender identity, national origin, race, religion, sexual orientation, or veteran status.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.