Library Departmental Assistant – Associate
Position: Library Departmental Assistant – Associate
Division: Academic Affairs
Department: Ingram Library
Nature of Work
This is a full-time, benefited position that provides direct customer assistance at the library’s front desk. The Library Departmental Assistant – Associate will be responsible for trouble-shooting issues pertaining to equipment, technology, and customer accounts using established policies and procedures. The position performs public services in a wide variety of general library tasks and works closely with a team. Some of the typical tasks include: preparing library for opening/closing; checking materials in/out using a computer and specialized software; greeting and directing patrons to various locations; locating materials; answering the phone; using a computer to provide information to the public; explaining how to use Galileo and the library catalog; receiving and resolving complaints or referring to a supervisor; collecting and recording fines/fees; assisting with and/or leading special projects; attending staff meetings and contributing to library committees. Reports directly to a shift supervisor. Contributes to training and supervision of Circulation Student Assistants. Must become familiar with and apply complex policies and procedures to a wide-variety of situations. Ingram Library maintains staff at all hours during a 24/5 week.
Bachelor’s degree, at least one year of customer service experience, strong written and verbal communication skills, working knowledge of MS Office products, intercultural competency, friendly attitude, ability to work under pressure and manage challenging customer service situations, excellent attention to detail, thoroughness, and accuracy.
At least one year worth of library experience or library degree in progress/completed, experience with an ILS (Alma, Voyager, etc.), experience with Banner, working knowledge of collaboration software like Google Drive, understands library classification, intermediate to advanced computer skills and ability to use standard business equipment.
minimum $13.41 to midpoint $17.85
Physical Requirements/Working Conditions
Must have good vision and ability to walk and stand for extended periods; able to lift up to 50 pounds. May require bending and reaching.
2nd shift/Weekend: Wednesday - Sunday, 2 pm - 11 pm (Saturday 10 am - 6 pm)
Notice to Applicants
Please be advised that should you be recommended for a position, University System of Georgia Board of Regents policy requires the completion of a background check as a prior condition of employment.
06/19/2017 – 06/30/2017
- Required Documents: Resume, cover letter