Campus Director, Enrollment Services (Unified Technology Center)

Cleveland, OH
Jun 17, 2017
Institution Type
Community College

diversity employer

Department Name VP Enrollment Management

Campus or Location Unified Technologies Center

Vacancy Number 020-18

Reports To VP Instructional Research Management

Recruitment Type External/Internal

Job Category Administrator

Position Type Full-Time

Union Position Non-Union

Number of Openings 1

Job Description Summary

Plans, operates and controls the activities of the Enrollment Center functions with a strong focus on student-centered services in a continuous quality improvement mode. Areas of responsibility include admissions, registration, cashiering financial transactions related to student fees and student records processing, financial reconciliation of student accounts and other related transactions, recruiting, transitions, student retention and success. Provides leadership in the development and oversight of the departmental budget, financial transactions and reconciliations, campus enrollment management activities, collaborative efforts with student financial assistance, and participates in college-wide enrollment management initiatives.

Job Responsibilities

Directs all aspects of the Enrollment Center including the welcome center, recruiting, admissions, transitions, general financial aid, registration, and student payments, financial reconciliation of student accounts and other related activities with a strong commitment to student customer satisfaction, quality, and accuracy

Manages and monitors the Enrollment Center to provide a broad spectrum of accurate information and excellent enrollment services to current and prospective students

Develops the enrollment and recruitment plan for the Campus in collaboration with the division leadership

Supervises enrollment center financial reports including monthly financial reports dealing with account reconciliations and deposit reconciliation

Coordinates student enrollment services with the following areas: financial aid, central financial aid processing center, customer service center, and Executive Director of Enrollment Operations

Creates an environment that allows the Enrollment Center Management Team to have a clear understanding of each other's roles and allows for collaboration and support in all admissions, registration and financial activities

Interfaces with the Student Accounting department and Attorney General's office regarding issues/problems on student accounts

Understands and oversees all financial operations

Understands and enforces the safeguards of cash, deposits receipts and reviews discrepancies in a timely manner

Overall responsibility for the development of work distribution and assignments for all enrollment services

Reviews and tracks systems and processes and make recommendations for improvement to better meet the needs of students and to improve the quality and timeliness of services

Oversees the processing of academic records

Provides leadership for the interpretation of College procedures

Develops area budget, supervises and evaluates staff, and provides required staff development

Monitors data integrity, efficiency reports, and reports findings for solutions for accurate student record keeping

Knows, understands, and adheres to applicable federal, state, and local laws, regulatory requirements, and College policies and procedures

Knows, understands, and adheres to internal or external OBOR and financial audits

Performs other duties as assigned

Required Qualifications


Master's Degree
o Significant related experience may substitute for education

Minimum of five years of experience in higher education administration, specifically in enrollment, admission, or related student -services area

Demonstrated experience supervising, planning, assigning, scheduling and ensuring the quality of the work of others

Demonstrated experience effectively making decisions that have major implications on the strategy, management and operations within a department

Demonstrated experience requiring diverse problem solving methods in a variety of situations


Possess excellent attention to detail, strong decision-making skills and an ability to work independently

Proficient in intermediate-level Microsoft Office software applications such as Outlook, Word, Excel, and PowerPoint

Possess excellent written, verbal and interpersonal communication skills

Demonstrated understanding of and commitment to the relationship between enrollment processes and student success

Ability to research and analyze issues and develop solutions

Proven ability to work in a fast paced, high volume and confidential service environment

Ability to work as a member of a student-oriented Administrative team

Possess excellent student customer service skills and proven ability to develop and sustain productive customer relationships

Proven ability to effectively manage projects

Advanced proficiency in the Banner System

Ability to be creative and exercise initiative

Demonstrated experience and knowledge of all student records system

Basic knowledge and understanding of general accounting principles

Basic knowledge and understanding of financial eligibility requirements and processes

Sensitivity to appropriately respond to the needs of a diverse population


Continuous Improvement


Service Focus


Time Utilization
Quality of Work

Preferred Qualifications

Work Schedule

Standard College business hours, M-F 8:30am - 5:00pm. Occasional evenings and weekends based on need.

Posting Open Date 06/16/2017

Open Until Filled Yes

Special Instructions to Applicants

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn of this position?
    • The Cleveland Plain Dealer
    • Tri-C web site
    • Tri-C employee referral
    • LinkedIn
    • City News
    • Search Firm/Agency
    • Other publication
    • Other web site
    • Career Fair
    • Conference
  2. * Do you have a minimum of a Master's degree? (Significant related experience may substitute for education)
    • Yes
    • No
  3. * Do you have a minimum of five years experience in higher education administration, specifically in enrollment, admission, or related student –services area?
    • Yes
    • No

Required Documents
  1. Cover Letter
  2. Resume/Curriculum Vitae
Optional Documents


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