Assistant Director of Computer Services
ASSISTANT DIRECTOR OF COMPUTER SERVICES
Working Title: Assistant Director of Computer Services
Type of Employment: Staff
Department: Compliance and Process Improvement
Division: Finance and Administration
Proposed Salary Range: $37,332
Position Summary: The Assistant Director of Computer Services is responsible for maintaining and administering computing environments, including computer hardware, systems software, applications software, networks, and computer configurations. This position is governed by state and federal laws and agency/institution policy.
Coordinate with various university departments including Procurement and Information Technology Services in testing and conducting compliance analysis on software and technologies that may impact impaired students, faculty and staff consistent with state and federal guidelines, ADA, Section 508 and 504.
Assist Banner Security and Support Administrator with maintaining Banner and third party system security.
Assist with system testing and support.
Assist with training initiative.
General Days/Hours: Monday-Friday 8 a.m.-5 p.m.
Other: Diagnoses and resolves system, network, hardware or software problems. Confers with computer services users to solve continuing system problems. Designs and coordinates implementation of network security to protect hardware, software, and data. Determines schedule for data backups and plans for disaster recovery of data. Monitors network performance for availability, adjustments, and upgrades. Conducts testing on new computer hardware and software. Determines implementation plan for software upgrades and replacement of hardware computer components. Assists in the selection and training of new employees, assigns and manages employee work and project schedules, and evaluates employee work performance. Assists in the development of computer services access and usage policies. Performs other duties as assigned.
Knowledge/Skills/Ability: Knowledge of:
Computer networks, systems, hardware, and software; and Management principles that utilize strategic planning and coordination of people and resources.
Identify computer problems and develop solutions and options; Communicate verbally and in written form; and Provide guidance and technical assistance to management and staff.
Minimum Qualifications: The formal education equivalent of a bachelor's degree in computer science, mathematics, or a related field; plus three years of experience in computer support plus one year of supervisory experience.
Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military or industrial setting, plus five years of experience in computer support including one year of supervisory experience. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management.
OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Arkansas State University is a public, multi-campus higher education system with enrollment in excess of 22,000 students. Approximately 14,000 students attend the Jonesboro campus where the student body is diverse. The campus has a renewed focus on international student recruitment and capital campaign development. Jonesboro has a population of approximately 67,000 and is located 70 miles northwest of Memphis (www.jonesborochamber.org).
EEO Statement: It is the policy of Arkansas State University to provide equal employment opportunity to all qualified persons; to prohibit discrimination against any employee or applicant for employment because of race, color, ancestry, religion, gender, age, disability, genetic information, national origin, status as a veteran or other status protected by law; and to promote the full realization of equal employment opportunity through a positive continuing program of affirmative action.