Assistant, ACCelerator

Austin, TX
Jun 17, 2017
Institution Type
Community College

General Statement of Job

To provide customer service assistance to ACCelerator patrons.

Position Information
Location Highland Campus
Note: ACCelerator Hours 40 hours/week as assigned; Generally Monday-Friday, 7:30a.m.-4:30p.m. Salary Assistant 4/114 ($23,923.00 - $34,175.00) FLSA Status Non-Exempt Reports To Supervisor, ACCelerator Operations Criminal Background Check Pre-employment criminal background checks are required for all Staff and Faculty positions. Pre-employment urinalyses drug screens are also required for all top candidates considered for positions in ACC's College Police department.

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

  • Provides customer service to prospective, current and former students by providing information on the services of the ACCelerator.
  • Completes routine procedures and daily functions including ACCelerator checking-in, checking-out, organizing instructional resources, and opening/closing the ACCelerator facilities.
  • Provides proactive student assistance.
  • Responds to questions and inquires in person, by telephone, or via email.
  • Performs various data entry and clerical support for the ACCelerator; opens and distributes mail, files, and maintains office supplies as needed.
  • Monitors and troubleshoots problems with copiers, printers, and the ID system.
  • May participate in special projects.

  • Knowledge

    Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

    • Customer service techniques and practices.


    Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

    • Maintaining an established work schedule.
    • Effectively using interpersonal and communication skills.
    • Effectively using organizational and planning skills.
    • Maintaining confidentiality of work-related information and materials.
    • Establishing and maintaining effective working relationships.
    • Providing superior customer service.
    • Adapting effectively in a multi-tasking, dynamic, and evolving work environment.

    Technology Skills

    • Use a variety of spreadsheet, word processing, database, and presentation software.

    Required Work Experience

    • One year related work experience.

    Required Education

    • High school diploma or educational equivalent.

    Preferred Education

    • Associate degree or higher.

    Physical Requirements

    • Work is performed in a standard office environment.
    • Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
    • Occasional lifting of objects up to 10 pounds.


    • Work safely and follow safety rules. Report unsafe working conditions and behavior. Take responsible and prudent actions to prevent others from engaging in safe practices.

    ACC Benefits Overview

    Full-time Faculty and Staffing Table employees who work in full-time and/or part-time positions at the College are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short and long term disability, retirement plans and AD&D.

    ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law.


    The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

    Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.


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