Assistant Ticket Manager

Location
Stanford
Posted
Jun 16, 2017
Institution Type
Four-Year Institution


Stanford University

Assistant Ticket Manager

Job Number:
75308

Note: Not all unique aspects of the job are covered by this job description

JOB PURPOSE:

Reporting directly to the Assistant Director Ticketing and Sales, the Assistant Ticket Office Manager works in collaboration with the Marketing Director, General Manager, Marketing Manager, House Manager, Operations Manager and others. Recently formed in 2013, this is a high functioning, high touch ticket office operation that serves Stanford Live and Bing Concert Hall audiences, donors, staff, and artists in support of the Stanford Live and Bing Concert Hall mission, vision and values.

Stanford Live has a long history with and currently employs the Tessitura Ticketing Network. Utilizing Tessitura ticketing software, this position is responsible for high quality execution of web, phone and window ticket sales; occasional show builds for Stanford Live and the Department of Music under the direct supervision of the Assistant Director; memberships and subscriptions; special offer discounts; and coordinating efforts and resources for internal and external clients. Through partnerships including the Stanford Ticket Office, Tessitura consultants and Development colleagues, this position is responsible for the accuracy and integrity of all system entries and record keeping.

The Assistant Ticket Office Manager supports the recruitment and manages and trains all part-time and student cashiers for advance sales in phone and window and Will Call for all performances. This includes enforcement policies and procedures for Ticket Office to ensure superior customer service.

With the Assistant Director of Ticketing and Sales, this position manages an accounting system consistent with Stanford accounting policies and procedures for cash handling and reconciliation and consistent with Stanford IT policies and procedures of credit card security processes relating to PCI compliance requirements.

Other responsibilities include acting as first-line problem solver for patron ticketing for campus and community constituents, fostering an excellent team culture of accountability and superior service, and contributing to strategy and planning. Responsible for working closely with Development Department in establishing and maintaining relationships with donors, delivering donor benefits, managing priority seating requests, and donor holds to ensure a superior level of donor satisfaction. In addition, is responsible for supporting the operational policies to continually improve ticket office operations and service.

CORE DUTIES:

  • Act on behalf of the supervisor, department manager, or chair in regards to establishing priorities and identifying and resolving problems that are administrative in nature.

  • Oversee and/or perform duties associated with scheduling, organizing, and operating complex conferences, seminars, and events, including arranging with vendors for services, overseeing the production and distribution of materials, administering logistics, and managing event within budget.

  • Compose and draft documents and correspondence for presentations, course handouts, grants, conferences, seminars, and reports; perform substantial editing and fact checking. Create, maintain, modify, and/or ensure accuracy of content in various unit documents, displays, reports, brochures, social media, and/or websites.

  • Plan and schedule calendar(s) with limited consultation, resolve calendaring conflicts, and arrange travel in compliance with unit, university, and sponsor policies.

  • Create complex reports and spreadsheets which may utilize specialized software and systems.

  • Oversee and/or process a variety of complex financial transactions; produce, monitor, and reconcile budget statements; research, identify, and resolve discrepancies. May assist with capital or special equipment requests and/or vendor selection.

  • Coordinate and monitor routine maintenance services completion. Plan and coordinate office moves and/or minor renovation projects.

  • May lead staff or supervise day-to-day work of student and/or temporary workers, including scheduling, assigning, and prioritizing workloads, setting appropriate deadlines, reviewing work for quality and timeliness, and providing performance review input.

    * - Other duties may also be assigned

    Education & Experience:


    High school diploma and four years of administrative experience, or combination of education and relevant experience.


    Knowledge, Skills and Abilities:

  • Advanced computer skills and demonstrated experience with office software and email applications.

  • Demonstrated success in following through and completing projects.

  • Excellent organizational skills and attention to detail.

  • Strong verbal and written communication skills.

  • Excellent customer service and interpersonal skills.

  • Ability to prioritize, multi-task, and assign work to others.

  • Ability to take initiative and ownership of projects.

  • Ability to routinely and independently exercise sound judgment in making decisions.

    PHYSICAL REQUIREMENTS*:

  • Constantly perform desk-based computer tasks.

  • Frequently sitting.

  • Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 10 pounds.

  • Rarely twist/bend/stoop/squat, kneel/crawl.

    * - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

    WORK STANDARDS:

  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.

  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.

    Final offers of employment are contingent upon successful completion of national criminal background check, national sex offender registry search and, where applicable, driving record.


    Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.



    Job: Administration

    Location: School of Humanities and Sciences
    Schedule: Full-time
    Classification Level:

    To be considered for this position please visit our web site and apply on line at the following link: stanfordcareers.stanford.edu

    Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.






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