Debt Management Counselor (Req. 26098)

UCLA, Los Angeles
Jun 16, 2017
Institution Type
Four-Year Institution

The Collections Office is responsible for the management of more than 50,000 long-term loan accounts, as well as short-term loans and other student fee and tuition receivables.  Under the direction of the Assistant Director, the Debt Management Counselor works independently and as part of a team responsible for the collection, counseling and resolution of all federal and university campus-based loan programs and a variety of other campus receivables. In addition to the administration of the Federal Perkins Loan program and University loans comprised of over 50 diverse loan funds, each counselor is also responsible for administering specialized Health Professions loans awarded through the schools of Medicine, Dentistry and Nursing.

The major objective is to resolve and recover delinquent accounts and lower the student loan default rate for the University through financial counseling and assistance to University alumni.  Collection of campus receivables reduces loss to other University departments and generates revenue for the Student Loan Services and Collections department

Application Instructions

Applicants must submit their qualifications via UCLA's Career Opportunities website at  Reference position #26098.     AA/EEO

Direct URL Link:


The complete listing of qualifications is available on UCLA's official job posting.


  • In-depth knowledge of, and ability to interpret all regulations governing the diverse loan programs, as well as all Federal, State and local creditor legislation.
  • Working knowledge of the collection operation at an institution of higher education sufficient to accomplish departmental requirements for the position.
  • Ability to review and evaluate student borrowers files. Ability to analyze situation and define the problem, identify relevant factors, formulate logical conclusions and recognize alternatives.
  • Skill in independently composing and editing concise, logical grammatically correct correspondence and procedures to convey information to debtors and University officials.
  • Ability to listen, read carefully, quickly analyze complex processes and accurately interpret material presented. Ability to listen and recognize input in relation to tasks.
  • Ability to counsel delinquent borrowers and other debtors, assist them with financial planning, and provide them with alternatives for resolution.
  • Skill in prioritizing assignments for self and others to complete work in a timely manner when there are changes in workload, deadlines, and competing requirements.
  • Skill in interacting diplomatically with alumni, parents, cosigners, and vendors in a high volume, high-demanding environment.
  • Skill in working independently and following through on assignments with accuracy and minimum direction.
  • Demonstrated ability to use appropriate discretion when dealing with sensitive situations.
  • Skill in making appropriate job decisions following standard office policies and procedures.
  • Ability to maintain a supportive and constructive attitude; ability to maintain a good working relationship and interaction with employees, superiors and campus personnel.
  • Ability to make one on one and group presentations using appropriate grammar and vocabulary to obtain information, provide training, explain policies and procedures, provide financial counseling, and persuade others to accept specific action.
  • Math skills sufficient to perform loan account calculations with whole numbers, fractions, and decimals, and recognize relationships between figures.
  • Skills in computing ratios, rates and percentages to obtain statistical data.
  • Working knowledge of Microsoft Word and general knowledge of Excel.
  • Skill in providing effective leadership.
  • Ability to operate desktop microcomputer.
  • Keyboard/typing skill sufficient to prepare correspondence and procedures with speed and accuracy.
  • Student loan collection experience.


  • General knowledge of University systems, such as FAM, SRS, BAR, etc.
  • Working knowledge of federal and University regulations governing the Stafford and Alternative loan programs.
  • Detailed knowledge of Perkins and other Campus-based loan programs.


UCLA offers a comprehensive benefits package, including an average of three weeks' vacation per year; an average of 12 days per year sick leave; 12 paid holidays per year; health, dental and optical benefits; life insurance; disability insurance; the University of California Retirement Plan with 5 year vesting and various voluntary UC Savings Plans. There are also special programs and privileges available, such as accessibility to cultural and recreational programs, athletic events, and the University Credit Union.

The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy -


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