Help Desk/Applications Support Specialist (Tier 1)

Employer
CGI
Location
Washington, D.C.
Posted
Jun 16, 2017
Jobs Outside Higher Education
Other Jobs Outside Higher Education
Institution Type
Outside Academe


Job Description
Help Desk/Applications Support Specialist (Tier 1)

Position Description
CGI Federal is a leader in IT Services and applications support. We are the technical team supporting the DHS and their learning and performance review management system (PALMS) and are tasked with maximizing the value and effectiveness of mission critical applications. Your future duties and responsibilities
We are currently seeking an Applications Support Specialist to serve as a Tier 1 Specialist that will support a Learning and Performance Review Management system. The primary function will be to assist, troubleshoot and educate end users on the management system. Required qualifications to be successful in this role
- Due to the nature of the government contract requirements and/or clearance requirements, US citizenship is required.
- 1 year of relevant experience
- Associate's degree or equivalent experience
- Experience debugging scripts (SQL)
- Experience supporting web-based applications
- Customer-facing support skills
- Ability to troubleshoot problem to resolution
- Experience with DHS or a DHS component is a plus At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending upon specific assignment, or upon any US government security clearance if required. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.

Skills

Reference

548015

Company Description
At CGI, we are a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 68,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.


Washington, DC

c9bce9ee11

Thu, 15 Jun 2017 14:43:55 PDT

PI98188177