Director of Systems and Technology

Jun 16, 2017
Institution Type
Four-Year Institution
About The Unit: The University of Chicago is one of the nation's leading institutions of higher education and research. Campus and Student Life (CSL) is a division comprised of several departments that serve the University's 15,000 college, graduate, and professional school students, as well as the campus community more broadly. CSL is importantly charged with the dual task of supporting all students in the University, graduate and undergraduate, and managing multiple campus departments and services that serve the entire campus community. CSL's programs and services focus on supporting student academic success, providing opportunities for personal growth and leadership development, developing community and engagement through the residential housing and dining program, and in areas such as artistic expression, spiritual exploration, and athletic competition. The University of Chicago community includes approximately 5,000 undergraduates and 10,000 graduate, professional, and other students and there are over 300 recognized student organizations working together to create a vibrant and dynamic student life. The University of Chicago is located in the Hyde Park/South Kenwood neighborhood, a racially and economically diverse residential community of 43,000 people on the shores of Lake Michigan, about fifteen minutes south of downtown Chicago. The Office of the University Registrar implements and monitors many academic and administrative polices in coordination with academic units to facilitate faculty teaching and student learning. The Office of the University Registrar acts as the steward of academic and student information and supports institutional planning efforts. The Office of the University Registrar champions the constant renewal of student information systems, adapts operations to changing academic needs, and evaluates administrative processes for service improvements.

Unit Job Summary: The Director of Systems and Technology assists the Deputy University Registrar in managing the University's central systems responsible for maintaining academic and student information both from the core Academic Information System (PeopleSoft Campus Solutions) and also the support systems integrated with the software. The Director assist in the implementation of academic policies and practices, adapts operations to academic needs, and evaluates administrative processes to identify opportunities for improvement. The Director collaborates with the campus community for oversight and management of information technology and implementation of internal and external functions to ensure that the Office of the University Registrar fosters the academic mission of the University and offers responsive service to faculty, students, and staff. The Director will report to the Deputy University Registrar. Additional responsibilities include: 50%: PeopleSoft Campus Solutions and Integration Academic Director Direct the University's self-service and portal technology strategic plan for the academic and administrative community as it relates to the Academic Information System. Collaborate with the Deans of Students in the College, Graduate Divisions, and Professional Schools to ensure the self-service experience is effective and represents the best approach for the institution. Direct system programmers, implementation consultants, and business users to ensure that both functional and technical requirements are met by the system. Provide faculty and advising staff an electronic tool to support academic advisement and registration. Develop and direct quality assurance protocols and create test cases for system and user acceptance testing. Direct and manage the integration of third party systems throughout the University as they relate to academic systems. Oversee security architecture for Student Records and Academic Advisement modules and coordinate with the AIS security team to refine existing and implement new security models. 25%: PeopleSoft Query Developer Plays a leading role in reporting from the AIS student records, academic advising, and campus community modules of AIS as it relates to day-to-day management of student records. Directs, designs, and deploys the PeopleSoft Query report design; represent PeopleSoft Query to broad University constituency through the underlying table structure of the database and system. Develops and enhances the Registrar's Office and University's needs with the PeopleSoft Query tool; structures reports into an accessible catalog; schedules and documents routine reports; designs, compiles and publishes new reports in a variety of media. 25%: AIS Change Management and Training Director Map long-term change communication strategy. Determine which stakeholders and end-users require information in what forms and media, at what points in the project, and from whom each communication should come. Directs training needs and builds a training plan and strategy to address those needs. Develop familiarity with needs and expectations of all stakeholders and ensure these are met where appropriate or adjusted if necessary. Identify resistance and performance gaps, and collaborate with the Deans and Deans of Students offices to address these with appropriate communications and training. Ensure high awareness and understanding of AIS project among campus communities.

Unit Education: Masters degree required.

Unit Experience: Required qualifications: Minimum of seven to ten years of leadership experience in an Office of the Registrar or related university area working with academic information and overseeing operations; Experience evaluating and implementing student information systems; Demonstrated ability to work as a knowledgeable user/client of technology and systems development and exceptional communication skills; Experience successfully implementing and improving administrative processes; Directing and developing departmental staff members; An ability to foster a successful service orientation; Experience providing collaborative leadership with faculty, students, and staff to implement policy with judgment and flexibility; Ability to use information technology effectively; Experience working within a complex, decentralized university environment; Ability to adapt successful practices from other institutions. This position requires strong leadership, enthusiasm, and energy, and an ability to adapt quickly in a constantly changing environment.

Unit Job Function Competencies: Preferred or Ideal qualifications: Must be very collaborative with regards to decision-making and relationship building?be a consensus builder, able to work with many stakeholders throughout the academic enterprise; Experience working with large graduate and professional student populations; Demonstrate strong leadership ability?must truly lead and inspire, not merely manage, others; Bring a wealth of knowledge of current best practices with regards to registrar duties of a complex higher education institution, including policies and protocols for protecting and maintaining the security and integrity of student information and its migration to a paperless environment; degree audit systems; assessment of contact and credit hours; compliance issues; and ability to harness available technological resources to ensure proper data management and delivery of services to students, faculty, and administrators; Enjoy the human dimension of creating and building relationships across campus; Be a facilitator of change with the capacity to build alliances and bring others onboard with new initiatives; Possess strong interpersonal skills and be comfortable maintaining a highly visible and engaged role, actively working with a wide variety of constituents; Couple vision with strong analytical and data-driven skills; Possess excellent communication and active listening skills?able to communicate effectively up, down, and across the institution with ease; Value open discussion and debate; Support staff development and demonstrate a record of building successful and resilient teams; Be adaptable to changing needs, circumstances, and opportunities while remaining committed to continuous assessment and process improvement; Possess a strong customer service orientation and exhibit respect to students, staff, academic leaders, and faculty in the execution of duties; Value professional development for self and staff; Be a hard-working, dedicated professional of impeccable integrity and high ethical standards that engenders trust in others; Be data driven and have the ability to measure progress against stated goals and objectives; Possess a combination of big-picture thinking and the ability to manage a critical office operation on a day-to-day basis.

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