Programs Manager

Boulder, CO
Jun 16, 2017
Institution Type
Four-Year Institution

As a member of the ISSS team, the Programs Manager oversees and is responsible for the success of programs offered for international students, scholars, and their dependents, supervising a team of professional program coordinators. In addition, the Programs Manager is responsible for direct advising of and preparing documents for international students in regards to U.S. immigration matters and providing advice, assistance and/or resources regarding academic, housing, financial, cultural adjustment, social, career, research, and other related matters. Lastly, this position will have primary responsibility for strategy, content development, and design of ISSS communications.

ISSS at CU Boulder is growing. We recently added four new positions to our team. As part of this growth, ISSS is looking for an experienced professional to lead our newly created programming unit. The programming unit creates and implements programs for our international students, scholars, and their dependents.

Who we are:

International Student & Scholar Services (ISSS) facilitates the entry, success, and retention of approximately 3000 international students and 750 international scholars. ISSS advocates on behalf of international students and scholars both within the university and to federal regulatory agencies to ensure that they are afforded every opportunity to complete their educational, research, and/or professional objectives. ISSS provides educational, social, and cultural programs that foster the integration and success of the international population on campus and in the local community and promote a greater understanding and appreciation for all cultures.

What your key responsibilities will be:

Operations of Programming Unit & Staff Supervision
  • Manage strategic plan, coordination of efforts, and operations of the programming unit within ISSS.
  • Have primary responsibility for success of programming (e.g. workshops, social activities, presentations, orientations, etc.) for the international student and scholar population as well as their dependents to cultivate an inclusive community for them and assist with their integration and success academically, socially, and culturally on campus and in the local community.
  • Development and implementation of trainings to assist faculty and staff with intercultural competency to help international students and scholars thrive.
  • Ensure collaboration with other campus units such as Counseling and Psychiatric Services, Cultural Unity & Engagement Center, Women's Resource Center, and Housing & Dining Services in creating and implementing programming that will enhance the international populations' experience on campus in regards to academics, career building, social integration, cultural adjustment, etc.
  • Mentor and supervise three professional staff charged with programming duties.
  • Work with staff to create budgets for programs and monitor fiscal responsibility and recordkeeping for programming.
  • Develop strategies to advertise the programs throughout campus.
  • Provide direction and oversight of programming unit's assessment of programs. *Programming will involve additional hours on evenings and weekends outside the required 40 hours of work per week. Given that this is an exempt position under the FLSA, administrative leave/time off is discretionary for hours worked over 40 hours per work week.*

Advising, Visa Document Preparation, & Reporting
  • Advise and educate international students and academic and functional units on U.S. immigration rules and related institutional policies.
  • Provide direct, comprehensive advising to international students in regards to complex issues not only related to immigration but also related to academic, logistical, financial, health, travel, and career development issues.
  • Assist students in adjusting to life at the university and in the U.S. including advising on campus academic and personal support resources, clubs and organizations on campus, on and off campus employment, applications for Social Security Numbers, state driver's licenses, etc.
  • Research, interpret, and apply federal and institutional rules and policies to the specific situations of international students in F-1 or J-1 non-immigrant status.
  • Serve as official liaison to federal government agencies as a Designated School Official (DSO) and Alternate Responsible Officer (ARO), ensuring compliance with immigration regulations.
  • Authorize immigration benefits for international students in the SEVIS federal database.
  • Monitor, report, and submit required information and documentation to federal governmental agencies via SEVIS and ISSM (as of 2018, Sunapsis).
  • Prepare and submit appropriate employment-based visa and permanent residency applications to federal government agencies on behalf of the university.

  • Create communications strategy for ISSS.
  • Develop content, design formatting, layout, and branding, and ensure consistency, accuracy, standardization, and accessibility of ISSS communications via a broad range of distribution channels, including but not limited to digital such as website and social media and traditional mediums such as fliers.
  • Collaborate with colleagues on the ISSS team to design and implement communication strategies to connect international students and scholars with resources and information
  • Maintain content of website, social media accounts, and other communication platforms.
  • Create and maintain templates for routine ISSS communications.
  • Engage in other communications/marketing related tasks as needed.

Administrative and Other Responsibilities
  • Assist with projects within the ISSS office to enhance efficiency and customer service, e.g. website revisions, development of internal processes and communications such as handouts and forms, creating and giving presentations to campus community, social media updates, etc.
  • Participate in weekly case management meetings, ISSS team meetings, new international student orientation, etc.
  • Engage in professional development and compliance training opportunities;
  • Train, assign work and supervise student worker(s);
  • Other duties as assigned.

What you should know:
  • Ability to work evenings and weekends outside of the normal 40-hour per week.

What we can offer:

The salary range for this position is $53,000 - $55,000, commensurate with experience.

The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be impactful. Be accomplished. Be resourceful. Be Boulder.


What we require:
  • Bachelor's Degree.
  • 3 years of work experience as an international student advisor (or similar position) as a DSO and/or ARO at an institution of higher education. The experience must include assisting international students on F-1 and J-1 visas as well as creating and implementing programming for international students and/or scholars.
  • To be a Designated Scholar Official (DSO) and/or Alternate Responsible Office (ARO), per federal regulations, applicant must be a U.S. citizen or U.S. lawful permanent resident.
  • Knowledge and understanding of U.S. immigration laws, regulations, and agency policies.
  • Experience with SEVIS.

What you will need:
  • Excellent communications skills including writing, proofreading, editing, and grammar skills in addition to attention to detail.
  • Sensitivity to and ability to operate in a cross-cultural setting.
  • Ability to work evenings and weekends outside of the normal 40-hour per week.

What we'd like you to have:
  • Experience with Ellucian ISSM, Sunapsis, and PeopleSoft Campus Solutions.
  • Experience and/or training in Student Affairs.
  • Experience with social media strategy and implementation.
  • Experience in the development and execution of a multi-platform communications plan.
  • Understanding of universal design and accessibility standards.
Preferred qualifications may be used to further reduce the pool of applicants to those who are most highly qualified.

Special Instructions to Applicants:Please apply by June 25,2017.

If you have technical difficulties submitting application information, please contact the CU Careers help desk at All other job related inquiries should be directed to the posting contact for this posting.

Application Materials Required:Cover Letter, Resume/CV

Application Materials Instructions:To apply, please submit the following materials to this posting at

1. A current resume
2. A cover letter that specifically addresses the job requirements and outlines qualifications.

Please combine materials into one document and upload as titled: Last-First-09628 .
Please do not upload references at this time.

Job Category: Student Services

Primary Location: Boulder

Department: B0001 -- Boulder Campus - 10420 - International Education

Schedule: Full-time

Posting Date: Jun 15, 2017

Closing Date: Jul 4, 2017

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email:

Position Number: 00731867


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