Special Events Patrol Officer - Term Position

Location
Stanford
Posted
Jun 15, 2017
Institution Type
Four-Year Institution


Stanford University

Special Events Patrol Officer - Term Position

Job Number:
75248

Job Purpose

Perform non-sworn and un-armed security duties to provide a safe environment for faculty, staff, students and visitors.


Position Description

The Fixed-Term Special Event Patrol officer (SEP) supports the public safety mission of the Stanford Department of Public Safety during special events, critical incidents and day-to-day operations by performing a variety of security and public safety functions. Specific duties include, but are not limited to: roving and fixed post security, crowd management, parking enforcement and traffic control. SEPs may be assigned to patrol designated areas of the University to look for suspicious and/or illegal behavior, safety hazards, unlocked/unsecured doors, and opportunities to assist the public. Security patrols may be performed by foot, motor vehicle or other DOT approved method of transportation, etc. based upon operational needs. Security posts may require standing for extended periods of time in inclement and potentially hazardous / dangerous situations. Other assignments and duties include: providing directions and assistance to community members and visitors; posting no-parking signs, deploying cones, flares, setting up and moving barricades and other traffic control equipment; and, administrative/office work. Special Event Patrol Officers will be in direct contact with the Stanford Community, which provides the opportunity to provide excellent customer service by answering questions, providing directions, promoting community awareness and providing other assistance to community members and visitors.


The ideal candidate must be physically fit to perform the essential job functions of the position and be able to adapt physically and psychologically to frequently changing needs and priorities. Strong customer service and interpersonal skills are imperative as is the ability to remain calm and communicate effectively, including using a two-way radio, during stressful situations. The ability to solve problems, a high level of energy, enthusiasm and flexibility are key characteristics of the successful incumbent.


SEPs wear a uniform and a duty belt with limited gear. The position requires moderate to strenuous activity including walking, standing, climbing, pushing, pulling and lifting. The term SEP position is a full time position; however, specific assignments and shifts will vary from week to week depending upon department need. Schedule adjustments may be made with little or no notice. Shifts include evenings, weekends and holidays. Outdoor work is required throughout the year.


This position differs from that of a Public Safety Officer (PSO) in that a PSO is expected to possess a higher level of knowledge and understanding of department and university operations. This position differs from that of a casual Special Events Patrol Officer (SEP) in that individuals in this position are expected to respond to campus during an emergency or critical incident, if requested or assigned. Further, as benefits-eligible employees, fixed-term SEPs may be assigned by the department to work various assignments and details and do not have the option of not working.

Core Duties General Safety and Security (30-50%)
  • Patrol designated areas of the campus looking and listening for suspicious and/or illegal behavior, safety hazards, unlocked doors, and opportunities to assist the public, etc.; notify the appropriate personnel of issues that need to be addressed.
  • Provide information, directions and assistance to persons needing assistance.
  • Provide physical security at Stanford buildings and property.
  • Clearly report hazardous conditions, medical emergencies and/or suspicious circumstances via a two-way radio and/or mobile phone.
  • Maintain a daily activity log of activities.
  • Other duties, as assigned.

Special Event Security and Traffic control (30-60%)

  • Provide safety, security, traffic control and other public safety services for events taking place on campus including, but not limited to: student parties, athletic events (basketball, football, etc), concerts, conferences, VIP and dignitary visits, and other campus events.
  • Monitor assigned post/beat for security and public safety concerns.
  • Provide crowd management and security during emergencies and special events.
  • Resolve problems to provide the best experience for event attendees while also ensuring public safety.
  • Working as a solo intersection coordinator or as part of a team of Public Safety traffic personnel, coordinate and manage traffic control operations at an assigned intersection in order to prevent congestion and expedite the safe and orderly movement of motor vehicles, bicycles and pedestrians.
  • Utilize appropriate traffic control devices including flares, barricades, portable stop signs, whistle, flashlights, etc. to facilitate effective traffic control operations.
  • Utilize a department-issued police radio to effectively communicate with other Public Safety personnel at the assigned location as well as when reporting status and problems, requesting information, and obtaining instructions from supervisors. Clearly report hazardous conditions, medical emergencies and/or suspicious circumstances via a two-way radio and/or mobile phone.
  • Direct pedestrians in crossing from curb to curb at intersections.
  • Drive various size vehicles to transport personnel and equipment.
  • Provide logistical support during emergencies and critical incidents, including setting up and removing traffic control equipment: barricades, flares, cones, etc.
  • Provide building security during major incidents on campus.
  • Prepare and post “No Parking” signs and other parking space reservations for special events on campus as directed by a full-time DPS employee. Remove signs and other equipment after the event has concluded as directed.
  • Using best safety practices deploy barricades, cones and other traffic control equipment per directions as part of event setup. Remove barricades and other safety equipment after the event.
Parking Enforcement (5-15%)
  • Observe and enforce University parking regulations on campus by issuing citations using an electronic ticket writer and/or handwritten citation.
  • Conduct periodic parking utilization surveys at the request of Parking and Transportation Services (P&TS).
  • Assist CSOs with meter collection.
  • Assist with enforcement concerns in the Pedestrian Zone.
  • Perform other parking and traffic related duties, as assigned.
Foothills (5-15%)
  • Open and close the “Dish Open Space” walking/running trail.
  • Patrol the Dish Open Space area for potential hazards, persons in need of assistance and persons who are not complying with the posted regulations.
  • Provide assistance to the visiting public.
  • Staff assigned posts within the Open Space area.
  • Maintain a daily log of events and/or incidents occurring during one's assigned shift.
  • Report emergencies via a two-way radio.
  • Enforce parking regulations on Stanford Ave and the surrounding neighborhoods
  • Perform other safety and security functions in the Foothills, as assigned.


Minimum Education and Experience Required
  • High school diploma or GED or combination of education and relevant experience.
Minimum Knowledge, Skills and Abilities Required
  • Exceptional customer service skills; ability to interact well with the public and maintain a positive, professional attitude even under trying circumstances.
  • Ability to assimilate and understand information in a manner consistent with the essential job functions and translate information accurately and effectively to others. Ability to follow verbal and written directions.
  • Effective oral / written communication skills including the ability to interact with a diverse group of people.
  • Ability to use sound judgment and independence in determining priorities and handling situations.
  • Flexibility and calmness in dealing with the public even under stressful conditions.
  • Knowledge of and/or ability to learn and apply a variety of University and departmental policies.
  • Ability to keep sensitive information strictly confidential at all times.
  • Ability to use and/or learn to use two-way radio for communication.
  • Maintain a professional appearance and demeanor.
  • Familiarity and/or ability to learn the Stanford Campus.
  • Ability to work independently as well as part of a team.
  • Desire to learn, accept and promote the Department's Core Values.
  • Ability to maintain physical condition appropriate to the performance of assigned duties and responsibilities.
Special Requirements
  • Complete a Stanford University application and a Background Application Packet. Submitted information is subject to verification. Omissions and deliberate misstatements are grounds for non-selection.
  • Applicant must pass a complete background investigation including a search of local, state, and national files for criminal history.
  • Must be able and willing to respond to and work large-scale special events as well as unplanned critical incidents, sometimes with little advance notice.
  • Must be able to take and pass a medical examination.
  • **Weekend work and shift work will be required.
  • **Shift adjustments are not uncommon sometimes with little advanced notice.**
PHYSICAL REQUIREMENTS*
  • Frequently stand/walk, sit, grasp lightly/fine manipulation, operate foot and/or hand controls.
  • Frequently use a telephone/radio, write by hand.
  • Occasionally kneel/crawl, climb (ladders, scaffolds, or other), reach/work above shoulders, grasp forcefully, sort/file paperwork or parts, scrub/sweep/mop, lift/carry/push/pull objects that weigh <40 pounds to a height of 18-24 inches repeatedly.
  • Rarely perform desk-based computer tasks
  • Vision no more than 20/100 correctable to 20/30 in each eye with normal color vision.
  • Normal hearing abilities in each ear.

* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.


WORKING CONDITIONS
  • Shift work (days, evenings, weekend, holidays).
  • Requires 24-hour response availability seven days per week for emergency situations.
  • May be exposed to outdoor work, inclement weather as well as potentially hazardous conditions.
WORK STANDARDS
  • When conducting university business, must comply with the California Vehicle Code and Stanford University driving and parking requirements.
  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://apptrkr.com/get_redirect.php?id=1030217&targetURL=
    • Complete a Stanford University application and a Background Application Packet. Submitted information is subject to verification. Omissions and deliberate misstatements are grounds for non-selection.
    • Applicant must pass a complete background investigation including a search of local, state, and national files for criminal history.
    • Must be able and willing to respond to and work large-scale special events as well as unplanned critical incidents, sometimes with little advance notice.
    • Must be able to take and pass a medical examination.
    • **Weekend work and shift work will be required.
    • **Shift adjustments are not uncommon sometimes with little advanced notice.**
    PHYSICAL REQUIREMENTS*
    • Frequently stand/walk, sit, grasp lightly/fine manipulation, operate foot and/or hand controls.
    • Frequently use a telephone/radio, write by hand.
    • Occasionally kneel/crawl, climb (ladders, scaffolds, or other), reach/work above shoulders, grasp forcefully, sort/file paperwork or parts, scrub/sweep/mop, lift/carry/push/pull objects that weigh <40 pounds to a height of 18-24 inches repeatedly.
    • Rarely perform desk-based computer tasks
    • Vision no more than 20/100 correctable to 20/30 in each eye with normal color vision.
    • Normal hearing abilities in each ear.

    * - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.


    WORKING CONDITIONS
    • Shift work (days, evenings, weekend, holidays).
    • Requires 24-hour response availability seven days per week for emergency situations.
    • May be exposed to outdoor work, inclement weather as well as potentially hazardous conditions.
    WORK STANDARDS
    • When conducting university business, must comply with the California Vehicle Code and Stanford University driving and parking requirements.
    • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
    • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
    • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.
    Selection Process (specific order of the process is subject to change)
    • Application
    • Personal History Questionnaire (PHQ)
    • Interview with Department personnel
    • Background investigation
    • Personal Interview with the Director of Public Safety

    * Stanford Department of Public Safety does not pay the candidate for travel expenses associated with testing / interviewing, unless otherwise indicated by the department at the time of call for interview.


    *Stanford University is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, physical or mental disability, or sexual orientation.




    Job: Security

    Location: Department of Public Safety
    Schedule: Full-time
    Classification Level:

    To be considered for this position please visit our web site and apply on line at the following link: stanfordcareers.stanford.edu

    Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.






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