Instructional Services Coordinator

Los Altos Hills
Jun 15, 2017
Institution Type
Community College

Foothill-De Anza Community College District

Instructional Services Coordinator

Posting #: 16-204

Campus: Foothill College

Number of Working Months: 12 Months

Starting Salary: $5,524.01 per month

Close Date: 7/5/2017

Open Until Filled: No

Employment Duration: Full-Time


Starting Salary: $5,524.01 (per month) plus benefits; Salary Grade: C1-55
Full Salary Range: $5,524.01 - $7,399.57 (per month)

The Foothill-De Anza Community College District is currently accepting applications for the classified position above.

Under the direction of the Vice President of Instruction and Institutional Research and the Associate Vice President of Instruction, the Instructional Services Coordinator provides primary administrative support on instruction and institutional research. The position supports instruction office software related to Student Learning Outcomes documentation, provides support for ongoing accreditation duties and responsibilities, and supports the Vice President in carrying out the duties of the office. The Instructional Services Coordinator must be able to perform complex duties such as create written reports and analyses, be able to problem solve and operate independently, and work with outside vendors to support software applications. The position supports the program review process and other related governance committees, including coordinating the collection of program reviews and notifications to campus constituents. The person must communicate well and be able to support the Vice President in numerous complex tasks, including training faculty and administrators in the use of Student Learning Outcomes software. The person also must be able to work well with members of the public and show diplomacy in managing challenging situations. This position supports the full scope of the office of instruction including curriculum, scheduling, student learning outcomes assessment, websites and related communications.

Under the direction of an assigned administrator, provide primary administrative support on instruction and institutional research. Implement and oversee complex processes; develop and analyze data and perform research and special projects for assigned areas; assist managers, staff and faculty with various reports, data and analysis related to assigned activities. Independently perform complex analysis and reporting with considerable accountability to state agencies for research and projects related to program review, accreditation, and student learning outcomes and the college planning committees.

Depending upon assignment, duties may include, but are not limited to, the following:

  1. Serve as a lead and resource in the coordination, web support, planning and writing of reports related to campus-wide programs and services (i.e. accreditation).
  2. Oversee and coordinate the management of data, data input, information, and materials in academic services area ensuring accuracy; prepare, update, maintain and manage materials and information required to support activities.
  3. Participate in development and implementation of new systems designed to support functions.
  4. Develop and explain processes and procedures to students, faculty, staff and administration and serve as resource for resolution of questions.
  5. Support faculty and staff services including professional development funds oversight and tenure review process.
  6. Maintain effective communication and interact with college personnel to provide problem resolution and information on college policies related to academic procedures, participatory governance activities, and other instructional issues.
  7. Direct the use and maintenance of the Student Learning Outcomes (SLO) system to support academic services functions; provide technical assistance, guidance and support to divisions; train faculty and/or division staff, division deans, and others.
  8. Assist with institutional processes including interpreting data, creating forms and graphs, writing instructions, participating on related committees and maintaining documents.
  9. Perform complex research assignments, providing reports as appropriate; utilize spreadsheets and specialized software to provide graphs, charts, and tables, as needed; provide analysis and interpret results. Independently perform complex analysis and reporting with considerable accountability.
  10. Advise, consult, communicate and assist committees with weekly agendas, minutes and materials packets.
  11. Support institutional research and analytic activities including coordinating surveys, data entry, and summary reports; extract data.
  12. Respond to mail and telephone calls; independently compose correspondence; file, schedule meetings, order supplies; and prepare invoices.
  13. Monitor, track, and report on different budgets.
  14. Utilize a variety of database software to compile data extracted from various information systems for analysis and reporting.
  15. Develop, design, and administer surveys. Perform statistical analysis of surveys for various offices.
  16. Perform research to evaluate the outcomes of programs and services.
  17. Analyze, monitor and schedule projects according to established timelines and follow-up accordingly.
  18. Perform other duties as assigned.


Knowledge of:

  1. Organization rules, statistical processes, and procedures specific to academic services.
  2. Data management systems and desktop interface as well as word processing applications and other applications used for report presentations such as Excel and PowerPoint.
  3. Applicable sections of State Education Code and other applicable laws.
  4. District and college organization, operations, policies and objectives.
  5. Interpersonal skills using tact, patience and courtesy.
  6. Principles of training and providing work direction to others.
  7. Research skills and techniques.

Ability to:

  1. Demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff.
  2. Evaluate complex sets of data and information, coordinate implementation of results and communicate results with individuals within and without the department.
  3. Perform complex analysis and reporting typically with College-wide or District-wide reports.
  4. Communicate effectively both orally and in writing including development of training materials and public presentations.
  5. Work independently with little direction.
  6. Use independent judgment in the interpretation and application of rules, regulations, policies and procedures.
  7. Plan and organize work; developing an following complex schedules and timelines
  8. Establish and maintain cooperative and effective working relationships with others.
  9. Maintain current knowledge of data management systems, administrative computing and office automation.
  10. Operate a computer and manage and train others in software applications.
  11. Demonstrate strong organizational and time management skills.
  12. Analyze and aggregate data and prepare reports.
  13. Demonstrate strong team building skills and effectively interact with diverse students, staff, faculty and administrators, individually and as team members.
  14. Understand and apply concepts of participatory governance to decision-making.
  15. Apply and explain program policies and procedures.
  16. Analyze situations accurately and adopt an effective course of action.
  17. Extract and analyze data and generate reports from database systems.
  18. Develop and create research plans with various users and departments.


  1. Understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff.
  2. Any combination equivalent to a Bachelor's degree in a related field AND two (2) years experience in a related environment including experience in program development and implementation.

Preferred Qualifications:

  1. Two (2) to five (5) years of progressively independent program coordination experience, including experience in writing, editing, evaluation, data analysis and program planning.
  2. Excellent communication and interpersonal skills and experience establishing effective working relationships with others.
  3. Knowledge and experience using software applications for data management and report preparation.
  4. Knowledge in the organization, operations, policies and objectives of the college and district.
  5. Experience working with high-level administration along with complex schedules and timelines.



  1. Office environment.
  2. Constant interruptions.

Physical Abilities:

  1. Hearing and speaking to exchange information in person and on the telephone as well as making presentations.
  2. Dexterity of hands and fingers to operate a computer keyboard.
  3. Vision to read various materials.
  4. Standing for extended periods of time.
  5. Bending at the waist, kneeling or crouching.
  6. Lifting, carrying, pushing or pulling objects up to 20 lbs.


  1. A District on-line application on *In the application, you will provide information, which demonstrates your understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff.
  2. A cover letter addressing your qualifications for the position.
  3. A current resume of all work experience, formal education and training.

If any required application materials are omitted, the committee will not review your application. Items not required (including reference letters) will not be accepted. For full-consideration, all application packets must be received by 11:59 pm on the closing date.

Please allow yourself ample time to complete your application and resolve any technical difficulties that may arise with your submission. We do not guarantee a response to application questions within 48 hours of the closing date. You may also visit our “Applicant Information” to assist with technical difficulties at:

Position: Full-Time, Permanent, 12-months per year
Starting date: As soon as possible upon completion of the search process.

Excellent benefits package which includes medical coverage for employee and eligible dependents, dental, vision care, employee assistance program, long term disability, retirement benefits and basic life insurance. For information on our benefits package that includes medical for employees and dependents, visit our web site:

Persons with disabilities who require reasonable accommodation to complete the employment process must notify Employment Services no later than the closing date of the announcement. The successful applicant will be required to provide proof of authorization to work in the U.S. All interviewing costs incurred by applicant are the responsibility of the applicant.

For more information about our application process contact:
Employment Services
Foothill-De Anza Community College District
12345 El Monte Road
Los Altos Hills, California 94022
(650) 949-6217


To apply, visit:


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