Academic/Student Services Manager (Transfer and Career Services)

Pittsburg, CA
Jun 15, 2017
Institution Type
Community College

Position Definition

Under general direction of a higher-level academic manager, manages up to several small educational services programs or projects for a college. Manages and evaluates assigned supervisors, faculty and staff, in conformance with appropriate policies and procedures.

Position Title
Academic/Student Services Manager (Transfer and Career Services)

Los Medanos College

Posting Number

$7,120 - $8,675 per month

Distinguishing Characteristics

An Academic/Student Services Manager is the first level of academic management in the District and serves as an administrator overseeing up to several small educational services programs or projects for a college. In contrast, the higher level class of Senior Academic/Student Services Manager is expected to oversee a medium to large program/project or several small and medium programs/projects.

Examples of Duties/Essential Functions

Duties/essential functions may include, but not be limited to, the following: Oversees up to several small academic programs and projects for a college, including managing program budgets. Assists in the hiring process of management, faculty and classified staff. Manages assigned faculty, classified and supervisory staff. Assists in the training of assigned supervisory, faculty and classified staff. Evaluates assigned supervisory and classified staff. Assists in the evaluation of faculty. Manages and provides support services to assigned faculty, supervisory and classified staff to enhance the success of programs and projects. Facilitates grant applications for assigned programs and projects, manages grants, and prepares required reports. Coordinates program functions with other interfacing instructional, student or support services functions. Serves as liaison with other college programs, committees, individual students and student groups, and appropriate university, school and other off-campus and community groups. Serves on college and district committees as assigned. Prepares an annual budget in concert with college goals for assigned program. Accurately interprets applicable laws, regulations and collective bargaining contract provisions. Responds to and seeks resolution of complaints arising from program activities, including participating in the process of collective bargaining contract grievances. Participates in and provides leadership for assigned program reviews and implementations. Supports a climate that promotes innovation and improved service to students and the community; cooperates with program staff and other managers to develop processes that are student friendly and supportive of student success. Manages and participates in the continued evaluation and improvement of the assigned program's or project's educational services. Employs appropriate techniques and strategies to resolve disputes and to enhance communication and cooperation among the members of the college and District communities. Assists in accreditation process. Actively participates in and supports college and District shared governance components and activities and other collaborative processes. Interpret and analyze appropriate laws, policies, rules and procedures to determine impact on assigned program or project and oversee compliance and reporting strategies. Travels throughout the District in carrying out responsibilities and functions. Performs other related duties as assigned.

Minimum Qualification-Education/Experience
Education: Earned Master's degree or equivalent from an accredited college or university. Certain programs may require a specific major as required by law. Experience: Equivalent to at least three (3) years of full-time instructional, student, and/or other relevant support services experience. License/Certification: A valid Class C California Driver's License.

Minimum Qualification-Knowledge Of
Computer-based technology for management of assigned program/project; the goals of shared governance; principles and practices of administrative organization and management, planning, supervising and evaluating the work of others, employee motivation and training; applicable federal, state, local, District and college laws, rules and regulations, and collective bargaining contract provisions; complex business level English usage, spelling, grammar and punctuation; modern office tools such as computers and printers; typical modern office computer software programs; report and presentation writing.

Minimum Qualification-Ability To
Use organizational skills that enable performance of duties in a timely fashion with attention to detail; effectively communicate orally and in writing; manage financial resources effectively including determining how best to utilize resources and managing budgets and expenditures; use personal computers utilizing typical office software applications, including the Internet; work effectively with managers, faculty and staff in a participatory governance environment to accomplish the goals and objectives of the college and the assigned program or project; exercise good judgment; communicate effectively and constructively with persons of diverse cultures, language groups, and abilities; demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, race, ethnicity, gender identity, sexual orientation, age, politics, philosophy, disability, and religious background of all students, faculty and staff; establish and maintain effective working relationships with those contacted in the course of work.

Desirable Qualifications
• Master's degree (or equivalent) in counseling, career development, student development, student affairs or a related field
• Strong background in Student Services in higher education, ideally including work experiences in transfer services and/or career development, job and internship placement, or related functions
• Demonstrated strong leadership qualities and ability to supervise and motivate staff and team members, including direct and in-direct reports
• Knowledge and experience working with career services and career development programs, including the facilitation of workshops or group training
• Knowledge and experience working with transfer processes in the California community college and/or university system(s)
• Experience or ability in program development and in leading a major change initiative
• Experience developing strong working relationships and collaborating with campus community, four-year college, and employer/industry partners
• Demonstrated commitment to fostering student equity and ability to work with people from diverse multicultural, social, language, and educational backgrounds
• Ability to communicate effectively in writing, in large and small groups, as well as one-on-one

Special Instructions to Applicants
Los Medanos College is seeking energetic and dedicated candidates to apply for the position of Director of Transfer & Career Services and to join a college committed to academic excellence and diversity, equity and inclusion among its faculty, staff, and students. Under the direction of the Dean of Student Success, this leadership position plans, organizes, manages, and provides administrative direction and oversight for all functions and activities of the Transfer & Career Services department.

Major responsibilities of this position include:
• Providing on-going leadership and oversight for the Transfer and Career areas, including continual program development and implementation, staff supervision, campus communications and marketing, budget development and monitoring
• Providing oversight as well as significant hands-on coordination and facilitation of career exploration and career development programs activities for students including working with students in individual appointments, drop-in, small and large group settings about exploring career and education options and in developing experiential learning and job search skills and strategies, and seeking on-campus employment and external internships
• Providing oversight and coordination of Transfer programs and services, including a robust calendar of transfer activities and the Transfer Academy cohort program
• Providing oversight of student employment services
• Leading multiple collaborative teams including direct and indirect reporting, staff, faculty, and student employees, and interns
• Managing the planning and implementation of numerous annual events and activities with other campus units
• Building strong working relationships with LMC faculty, classified staff, and managers, as well as four-year university and employer/industry partners to achieve department goals
• Coordinating and completing research and data collection, program evaluation, learning outcome assessment, and annual reporting efforts for assigned areas
• Working with the college community to integrate academic and student services and to weave the diverse social and cultural assets of students into the areas activities, programs, and services.

Note: New employees will be placed at the first step which is $7,120 per month, second step $7,481per month or third step at $7,860 per month (depending upon experience). Based on current salary placement guidelines, all step increases for which an employee becomes eligible shall take place on July 1st of each fiscal year. These increases will occur, on annual basis, until the maximum step of $8,675 per month is reached on the salary schedule.

Job Close Date:

Open Until Filled

The Contra Costa Community College District does not discriminate against any applicant for employment on the basis of race, religion, color, national origin, ancestry, physical or mental disability, medical condition, marital status, age, sex, or sexual orientation. This prohibition against unlawful discrimination extends to any person who is perceived to have any of the above characteristics or who is associated with someone who has, or who is perceived to have, any of those characteristics.


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