Coordinator/Dispatcher for Technical Services company
Technical Coordinator --
EasyIT is currently growing our Client Services team and looking to add a person to help coordinate and dispatch inbound service requests from our Clients. This individual will be the primary voice of our company and advocate for our clients that need support. The individual will not only create service request tickets but will assign those service requests to the appropriate technical resources and follow-up on the service status as the resolution progresses.
Our ideal candidate would have:
- Helpdesk and dispatching experience (> 1 year)
- Experience working in a ticketing system
- A broad understanding of business technologies
- A great phone presence
- Excellent verbal and written communication skills
All positions at EasyIT are full-time salaried positions, plus benefits including health, dental, LTD and 401K with match, twelve paid days of vacation, PTO and sick time. We also offer education and certification reimbursement. Perhaps most importantly, we believe in comp time, work-life balance and enjoying what you do.
To help streamline this process and ensure a prompt response -- PLEASE PUT YOUR NAME IN THE SUBJECT LINE OF YOUR RESPONSE and format like the following : "Lastname, Firstname -- Helpdesk". All resumes are held in strict confidence and responded to discreetly.
Only local candidates within daily commuting distance of Dublin, Ohio will be considered. There is no sponsorship or relocation package associated with this position.
EasyIT is a Dublin Ohio based IT Outsourcer in our 19th year of business. Our very senior tech team is skilled in a variety of technologies including Microsoft, Cisco, VMware, etc. We manage our clients servers, LAN, WAN and infrastructure using state of the art monitoring and management systems. We operate a top notch professional services management system with an integrated helpdesk.
All positions at EasyIT are full-time salaried positions, plus benefits including health, dental, LTD and 401K with match. To start we give twelve vacation days, plus an additional 12 days for holidays, personal and sick time. We also offer education and certification reimbursement. Perhaps most importantly, we believe in comp time, work-life balance and enjoying what you do.
Mon, 5 Jun 2017 04:57:24 PDT