Front of House Lead (P/T Casual), CPTN11040PARTS

Glen Ellyn, IL
Jun 14, 2017
Institution Type
Community College

Act as front of house lead at the McAninch Arts Center entertainment events with the goal of ensuring a patron-centered focus.

Position Title: Front of House Lead (P/T Casual), CPTN11040PARTS

Duties of Position:

  • Deliver a high standard of exceptional customer service to all patrons.
  • Assist with patron services, including but not limited to, seating, will-call, emergencies and overall comfort of patrons.
  • Supervise volunteer ticket takers and ushers.
  • Ensure that theatres, restrooms, lobby and all public spaces are clean, safe and welcoming. Communicate with custodial, grounds and engineering staff, as needed.
  • Enforce policies regarding use of cameras and recorders, food and beverages, access and seating.
  • Carry out established intermission procedures.
  • Provide prompt, professional and courteous responses to all patron concerns.
  • Adhere to all emergency procedures intended to ensure the safety and comfort of patrons.
  • Ensure the orderly exit of patrons and follow procedures for closing of house.
  • Ensure compliance with all ADA accessibility requirements.
  • In the absence of the Assistant Concessions Manager/House Assistant Manager, assure front of house responsibilities.
  • Other duties as required.

Experience and Education:


EXPERIENCE: Related customer/patron service or public relations experience. Proficiency in spoken and written English.

EDUCATION: No requirements


EDUCATION: CPR Certification

Equipment & Working Conditions:

Considerable public contact, flexible hours, mostly evenings and weekends as performances are scheduled.

Department: Performing Arts - PARTS

Position Type: Temp On Call - TOC

Pay Type: Hourly Non-Exempt