Front of House Lead (P/T Casual), CPTN11040PARTS

Glen Ellyn, IL
Jun 14, 2017
Administrative Jobs
Student Affairs, Residence Life
Institution Type
Community College

Act as front of house lead at the McAninch Arts Center entertainment events with the goal of ensuring a patron-centered focus.

Position Title: Front of House Lead (P/T Casual), CPTN11040PARTS

Duties of Position:

  • Deliver a high standard of exceptional customer service to all patrons.
  • Assist with patron services, including but not limited to, seating, will-call, emergencies and overall comfort of patrons.
  • Supervise volunteer ticket takers and ushers.
  • Ensure that theatres, restrooms, lobby and all public spaces are clean, safe and welcoming. Communicate with custodial, grounds and engineering staff, as needed.
  • Enforce policies regarding use of cameras and recorders, food and beverages, access and seating.
  • Carry out established intermission procedures.
  • Provide prompt, professional and courteous responses to all patron concerns.
  • Adhere to all emergency procedures intended to ensure the safety and comfort of patrons.
  • Ensure the orderly exit of patrons and follow procedures for closing of house.
  • Ensure compliance with all ADA accessibility requirements.
  • In the absence of the Assistant Concessions Manager/House Assistant Manager, assure front of house responsibilities.
  • Other duties as required.

Experience and Education:


EXPERIENCE: Related customer/patron service or public relations experience. Proficiency in spoken and written English.

EDUCATION: No requirements


EDUCATION: CPR Certification

Equipment & Working Conditions:

Considerable public contact, flexible hours, mostly evenings and weekends as performances are scheduled.

Department: Performing Arts - PARTS

Position Type: Temporary Casual - TC

Pay Type: Hourly Non-Exempt