Computer Support Specialist
COMPUTER SUPPORT SPECIALIST
Working Title: Computer Support Specialist
Type of Employment: Staff
Department: Information and Technology Services
Division: Finance and Administration
Proposed Salary Range: $35,554.00
Position Summary: The Computer Support Specialist is responsible for a wide range of activities related to computer support such as the implementation, maintenance, and utilization of microcomputer and mainframe systems. This position is governed by state and federal laws and agency/institution policy.
Answer the help-desk phone
Assists users with questions and problems relating to a particular area including hardware, software, and network workstations
Maintains the help-desk database
Prepare help-desk data reports as required or assigned
Perform other related duties as required or assigned
General Days/Hours: Monday-Friday, 8 a.m.-5 p.m.
Knowledge/Skills/Ability: Knowledge of the limitations and use of mainframe and microcomputer hardware and software.
Analyze computer system problems or errors and devise corrective measures; Write moderately complex applications to fulfill requirements or select appropriate off-the-shelf software and modify to suit the agency or institution; Read and interpret technical literature and evaluate product acceptability and/or quality; Manage disk space for micro, mini, or personal computer systems to ensure effective utilization of data, space, and equipment; and Code, test, and debug computer programs and write program documentation.
Minimum Qualifications: The formal education equivalent of a bachelor's degree in computer science, computer applications, mathematics, or a related field; plus two years of experience in computer support.
Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting plus four years experience in computer support plus one year of supervisory experience.
OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.
Arkansas State University is a public, multi-campus higher education system with enrollment in excess of 22,000 students. Approximately 14,000 students attend the Jonesboro campus where the student body is diverse. The campus has a renewed focus on international student recruitment and capital campaign development. Jonesboro has a population of approximately 67,000 and is located 70 miles northwest of Memphis (www.jonesborochamber.org).
EEO Statement: It is the policy of Arkansas State University to provide equal employment opportunity to all qualified persons; to prohibit discrimination against any employee or applicant for employment because of race, color, ancestry, religion, gender, age, disability, genetic information, national origin, status as a veteran or other status protected by law; and to promote the full realization of equal employment opportunity through a positive continuing program of affirmative action.