Healthcare Admin Specialist - Health & Counseling Center

USA, Denver, Colorado
$20.84 - $21.26 per hour
Jun 13, 2017
University of
Faculty Jobs
Institution Type
Four-Year Institution

The Clerical Healthcare Administrative Specialist provides a high standard of service excellence to both internal and external customers; interacts with patients to resolve patient issues and questions; demonstrates a commitment to the financial success of the HCC; demonstrates a commitment to the HCC as a whole by adherence to policies and procedures. Demonstrates competence and initiative by performing a variety of functions, including the following: registering patients and scheduling patient visits efficiently and accurately; facilitating reception area activities; performing necessary computer tasks; scanning medical records accurately and in a timely manner; recording charges and fees accurately on patients accounts; collecting charges, as appropriate, and accurately recording the collection thereof, maintaining HCC provider (medical and mental health providers) schedules, a variety of billing responsibilities (correct coding, payment and 3rd party billing revenue capture, accounts receivable), insurance advocate for the students, member of committees within the HCC, Campus Life and Inclusive Excellence; facilitates appropriate resolution of student issues and/or complaints; performs routine clerical duties as assigned. Coordinates and supports educational outreach programs and serves as liaison with various private, public, and university agencies.

Essential Functions

Patient Scheduling Duties

  • Schedules patient appointments efficiently and accurately according to practice protocols
  • Prepares, updates, and maintains patient schedules, including confirming, rescheduling, and canceling patient appointments according to practice protocols
  • Coordinates patient flow and assures immediate priorities are satisfied such as registration, schedule changes, eligibility changes and students presenting in crisis or medical urgency

Insurance Duties

  • Verifies student health fee and insurance coverage
  • Answers insurance inquiries from students, staff and parents
  • Processes HCF (Health & Counseling Fee) and SHIP (Student Health Insurance Plan) enrollments
  • Assists students with SHIP enrollment

Financial Duties

  • Assures the accuracy of CPT and ICD-10 codes on patient visit according to the nature of the service rendered
  • Answers staff questions related to billing and collection
  • Notifies appropriate parties of any missing information
  • Generates patient's bills for services rendered and records all collections
  • Provides information and instruction to patients about charges and billing options
  • Processes payments and the daily financial packet
  • Tracks accounts receivable and aging of accounts and generates reminder notices accordingly

Administrative Duties

  • Scans and updates patients electronic medical records, i.e. scan specialist referred visit notes, emergency room notes, prescription requests, etc., notifies referring provider or nurse for review
  • Answers the telephone promptly and courteously; routes callers; takes complete and accurate messages and relays the information to the appropriate person with accuracy, courtesy, and speed
  • Provides routine information via phone, e-mail and face to face
  • Monitors patient needs in the reception area
  • Maintains neat, clean, and safe work area
  • Performs clerical duties such as copying forms, mailing brochures, requests for records, letters, and other clerical duties upon request of the upper level staff
  • Interacts with patients, visitors, and HCC staff in a courteous manner, and demonstrates a sincere initiative in meeting patient needs
  • Ensures confidentiality of patient and institutional material in accordance with FERPA and HIPAA regulations
  • Maintains positive behaviors and attitudes; demonstrates commitment to interpersonal service towards patients, visitors, and co-workers

Required Qualifications

  • Associates Degree or 2-5 years customer service in a healthcare environment
  • 2-5 years customer service related experience
  • Experience with computerized data collection, billing and account tracking systems
  • Working knowledge of Microsoft Suite Products
  • Knowledge of basic office equipment (phone, fax, copier, credit card machine)
  • Typing minimum 40 words/minute
  • Computer data entry
  • Working knowledge of medical billing and coding

Preferred Qualifications

  • Bachelor's Degree
  • Experience in medical coding and terminology
  • Experience in Electronic Medical Record software
  • Exceptional interpersonal skills, exemplary written and oral communication skills, and strong organizational and time management abilities
  • Manage multiple projects at the same time
  • Work effectively with diverse constituents
  • Handle sensitive and confidential information in accordance with University, State and Federal guidelines

Work Schedule

Typically M-F 7:45am-4:45pm, with up to two evenings until 7pm during the academic year.

Application Deadline

For best consideration, please submit your application materials by Tuesday, June 20, 2017.

Special Instructions

Candidates must apply online through to be considered. Only applications submitted online will be accepted.