Shelter Case Manager

Building Futures
Alameda, CA
Jun 13, 2017
Jobs Outside Higher Education
Other Jobs Outside Higher Education
Institution Type
Outside Academe

Job Description

Position Title: Shelter Case Manager

Position Objective: Provides case management services for women and children at emergency shelters, including assistance with obtaining housing, developing life skills/income, and achieving greater self-determination.

Classification: This is a full-time, non-exempt position, entitled to the agency's full benefits package.

Relationships/Roles: The Case Manager is supervised by the Program Director and works closely with the Senior Resident Advocate in general shelter operations and works as part of a collaborative service team.

Duties and Tasks Performed:

Shelter Case Management:

• Conduct resident intakes, including assessments and safety planning within the first one to three days of a resident's stay

• Develop comprehensive service plans for each client and monitor client progress and service delivery during their stay

• Provide weekly and ongoing case management services

• Assess and refer clients to mainstream resources and support programs when appropriate, including life skills, employment, mental health, childcare, transportation, and education programs, and act as an advocate to help clients successfully access these resources

• Work with service staff at health and human services programs, job training programs, and affordable housing programs to make referrals and secure needed services and support.

• Conduct at least two education/support group meetings per week

• Provide 24-hour on-call response for shelter site on a rotating basis.

• Participate in weekly case conference meetings to review and discuss client and service delivery issues

• Assist in ensuring shelter services are coordinated, client-centered and consistent with the agency's mission

• Responsible for health and safety of clients and staff while at shelter site

• Attend outside meetings representing the agency as needed

• Other duties as assigned by supervisor or as needed

Shelter Operations

• Maintain accurate client records, collect statistics and submit monthly reports

• Assist Senior Resident advocate

• Provide shift coverage as needed

• Assist Senior Resident advocate with upkeep on shelter operations

• Attend and participate in shelter and agency staff meetings as scheduled

• Schedule staff for shifts on a monthly basis

• Co-facilitate weekly house and monthly staff meetings with Senior Resident advocate.

• Coordinate with other sites and programs within the agency


• Minimum of two years case management and/or direct service delivery, preferably working with issues of homelessness and/or domestic violence, substance abuse, mental health and child abuse prevention

• Ability to interact in a supportive and professional manner with a diverse population of women and children.

• Ability to handle multiple tasks, including service provisions, documentation, rule enforcement and crisis intervention.

• Ability to build individual life skills, including family finance and budgeting skills

• Ability to interact in a supportive and professional manner with a diverse population of women and children

• Available to work occasional week nights and/or weekends as needed

• Knowledge of Alameda County resources for homeless and underserved populations

• Excellent oral and written skills

• Valid California Drivers License and access to personal automobile

• Certification required as Certified Domestic Violence Counselor (training offered soon after hire if needed)

Company Description
At Building Futures, we believe everyone deserves a safe place to call home. The agency is an Alameda County leader providing a safety net of services to help individuals and families rebuild safe and stable lives free from homelessness and family violence. We operate three emergency shelters; a full spectrum of domestic violence outreach services; a supportive housing site; and a rapid re-housing program. As a Housing First agency, all of Building Futures' programs and services prioritize linking our clients with housing.

Alameda, CA


Fri, 26 May 2017 10:35:26 PDT