Campus Safety is accepting applications for a Communication Technician Supervisor. This position assists in providing a safe and secure campus environment by receiving and prioritizing calls, relaying accurate information to responding personnel. The Communications Technician Supervisor is a specialized position within the Campus Safety division, which is responsible for day to day operations in the communication center. This position supervises a team of six (6) communication technicians that provide customer service oriented essential communications between campus safety personnel including, campus safety officers, alarm technicians and parking enforcement officers in the field, outside emergency and law enforcement agencies and the public. The communication center is a primary Campus Safety/emergency answering point and individuals must screen all calls and monitor blue phone emergency lines to determine the appropriate level of service needed in emergency and non-emergency situations and allocate appropriate personnel and resources to incidents. Individuals must document calls for service using a Computer Aided Dispatch computer system, access campus information, and query several different databases. Communication Technicians must monitor the CCTV system, alarm systems, send out emergency messages to the public when appropriate, notify parties of an incident requiring additional resources, and determine and initiate campus safety, police and/or fire response. The Communications Technician Supervisor is required to multi-task quickly and efficiently, to work independently, react quickly, and demonstrate good judgment and discretion in stressful situations. Performs skilled technical and administrative work supervising the Campus Safety communication center operations, maintain telecommunications, radio and computer equipment, performing quality assurance, prepare and maintain a variety of records and reports, and related work as apparent or assigned. Work involves setting policies and goals through Senior Staff. This position is considered essential personnel and may be required at any given time to immediately report to work with little or no notice. This position ensures the University is following best practices and meeting Federal, State and local code requirements as it relates to fire alarm systems.
- High School diploma.
- Minimum of 1.5 years of experience in a 911/PSAP or central station monitoring type dispatch center and a minimum of 1.5 years of additional experience in a dispatch setting.
- Experience utilizing two way radios.
- Experience using a multi-line telephone system.
- One year experience supervising a 911/PSAP or central station monitoring dispatch center.
- Knowledge of Campus Safety/security department and University policies and procedures.
- Knowledge of fire and intrusion alarm system operations and reporting requirements.
- Experience working with radio dispatch regulations, procedures, protocols and/or equipment.
- Experience using video management systems (VMS) systems such as Aviglion.
- Experience with Record Management Systems like ARMS.
- Certification in Microsoft office programs such as Excel, Word and Outlook, Office 365.
For best consideration, please submit your application materials by Friday, June 30, 2017.
Candidates must apply online through www.du.edu/jobs to be considered. Only applications submitted online will be accepted.