Coordinator, Special Student Services

Cleveland, OH
Jun 13, 2017
Institution Type
Community College

diversity employer

Department Name Enrollment Center

Campus or Location Western Campus

Vacancy Number 018-18

Reports To Campus Director Enrollment Center

Recruitment Type External/Internal

Job Category Support Staff

Position Type Full-Time

Union Position Union

Number of Openings 1

Job Description Summary

Provides and coordinates services tailored for select student groups that require personal services such as College Credit Plus ( CCP ) and Veterans Affairs (VA) program participants and International students. Ensures programs are in compliance with College and governmental agencies.

Job Responsibilities

*Develops, coordinates, implements and evaluates process for services. • *Reviews student applications and credentials and processes acceptance for special student populations.

*Establishes and maintains all appropriate files.

*Provides support to students and assists with the recruitment of new students.

*Maintains internal and external information and reporting systems to support and facilitate the operations of the specialized student groups which may include SEVIS, VA Once, and Ohio Department of Education.

*Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.

May audit international students quarterly as required by federal regulations.

May issue I-20 forms consistent with College policies and procedures and U.S. government regulations.

May serve as an intermediary in establishing open accounts for students on an F-1 visa.

May serve as campus contact for CCP applicants, their parents, and high school counselors.

May serve as primary contact for all enrolled in CCP program.

May manage correspondence for CCP program.

May serve as liaison between Tri-C students and the Veterans Affairs department.

May process the distribution of funds electronically for military students and their dependents for educational benefits through VA Once.

May coordinate VA orientation program for new and continuing students.

May provide functional supervision to part-time staff and/or students workers.

Performs other related duties as assigned

*denotes essential function

Required Qualifications

Bachelor's degree

Minimum of two (2) years progressive student services/special programs experience in an educational institution.

Excellent verbal and written communications skills.

Excellent organizational skills.

Skills in keyboarding, basic math and grammar, and standard level word processing (MS Word) and spreadsheet applications (MS Excel).

Excellent customer service skills and proven ability to develop and sustain productive customer relationships.

Must have sensitivity to respond appropriately to the needs of a diverse population.

Preferred Qualifications

Master's degree

Database Management and presentation software skills

Banner navigation experience

Work Schedule

Standard College hours of operation, Monday through Friday 8:30am - 5:00pm

Target Hiring Rate/Salary Minimum of $46,084 Annualized

Special Note

This is a Full-time (1199/ SEIU ) Bargaining Unit position, Grade 08. Full time (1199/ SEIU ) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions.

Posting Open Date 06/12/2017

Posting Close Date 06/26/2017

Open Until Filled No

Special Instructions to Applicants

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn of this position?
    • The Cleveland Plain Dealer
    • Tri-C web site
    • Tri-C employee referral
    • LinkedIn
    • City News
    • Search Firm/Agency
    • Other publication
    • Other web site
    • Career Fair
    • Conference
  2. * Do you possess a minimum of a Bachelor's degree?
    • Yes
    • No
  3. * Do you have a minimum of two (2) years progressive student services/special programs experience in an educational institution?
    • Yes
    • No
  4. * Are you a current Full Time 1199 SEIU bargaining Unit employee with Cuyahoga Community College?
    • Yes
    • No
  5. * Are you a current Part Time 1199 SEIU Bargaining Unit Employee with Cuyahoga Community College?
    • Yes
    • No

Required Documents
  1. Cover Letter
  2. Resume/Curriculum Vitae
Optional Documents


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