FRONT OF HOUSE MANAGER

Location
Philadelphia
Posted
Jun 13, 2017
Administrative Jobs
Academic Affairs
Institution Type
Four-Year Institution

Duties: Reporting to the Business Development Manager the Front of House Manager is responsible for serving as on-site manager for all Annenberg Center presented/co-presented performances as well as for all other major indoor and outdoor events managed by the Center. This includes all front-of-house operations (including house management, ushering, and concessions/ merchandizing sales), and for providing a high level of customer service and a safe, welcoming and positive experience to all patrons attending Center-managed events.
As such, the Manager functions as the Center's primary contact for all patron related issues (beyond Box Office ones). In liaison with the Center's Operations staff and Box Office Manager and visiting company stage managers, the Manager plays a pivotal role relating to house opening, seating, and safety.
Responsibilities include but are not limited to the following:
* Management of the Annenberg Center front of house operations including ushering, handicapped access & services, concessions & merchandizing, patron amenities, parking, and pre/post-show Insights event contextualization programming.
* Maintaining close contact with the Box Office for communication relative to patrons with special needs and to VIPs.
* Maintaining close contact with the Operations Department for communication with regard to curtain times, etc.
* Attending 25% of the Center's performances as a manager/observer during the Center's daytime, nighttime, and weekend shows.
* Hiring, training, scheduling, and evaluating a staff of approximately 50 members, comprised of part-time employees, student workers and volunteers.
This position requires extensive evening and weekend hours, plus an active, supervisory presence at all major events.

Qualifications: Bachelor's Degree required, plus 3-5 years of responsible experience in front of house management preferably in performing arts setting or an equivalent combination of education and experience; ability to work independently; proficiency in the use of various Microsoft Office products, spreadsheet, and data base programs. Willingness to learn new software applications essential; experience with Artifax Facility Scheduling software a plus. Experience in working with budgets is essential. Excellent communication skills, both oral and written. Outstanding problem-solving skills, with a documented history of implementing new techniques and systems to improve accuracy and work-flow. Excellent attention to detail and organizational and prioritization skills; ability to manage multiple priorities and meet tight deadlines. Excellent customer service skills. Ability to staff events as needed, including occasional evenings and weekends. .

Reference Number: 19-26065

Salary Grade: 026

Employment Type: Exempt

Org: Annenberg Center for Performing Arts

Special Requirements:

Job Family: B-Executive/Managerial Administration