Analyst, Business Operations

Austin, TX
Jun 10, 2017
Institution Type
Community College

General Statement of Job

To analyze business operations at the college, recommend changes to system and process designs, and facilitate the implementation of such changes.

Position Information
Location Service Center Hours 40 hours/week as assigned; Generally Monday-Friday, 8 am - 5 pm Salary Professional 3/122 ($46,383.00 - $66,261.00) FLSA Status Exempt Reports To Director, Business Processes and Initiatives Criminal Background Check Pre-employment criminal background checks are required for all Staff and Faculty positions. Pre-employment urinalyses drug screens are also required for all top candidates considered for positions in ACC's College Police department.

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

  • Interprets historical, current, and projected data to identify operational problems, causes, and identify areas for which procedural or system changes are warranted.
  • Conducts analysis of business operations to understand operational strengths and weaknesses and identifies opportunities to automate/improve processes and functions.
  • Interviews operational stakeholders and conducts on-site observations to ascertain unit functions, work performed, and methods used to achieve process outcomes.
  • Collaborates with process stakeholders, management, vendors and IT staff to resolve issues. Troubleshoots issues with computer applications or systems.
  • Develops project plans and documentation to support the project implementation.
  • Documents findings and prepares written recommendations for implementation of new systems, procedures, or organizational changes.
  • Measures project achievement. Evaluates data quality and assesses improvement outcomes. Identifies and calculates cost savings of improved process.
  • Develops and conducts training resulting from improved process. Assists users in documenting processes and procedures.
  • Participates in ad-hoc special projects that may include budget preparation, forecasting, reporting, and trend analysis.

  • Knowledge

    Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

    • Analyzing qualitative and quantitative data.
    • Continuous improvement models.
    • Project management.
    • Conducting training.
    • Process maps, technical writing, and reporting.


    Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

    • Maintaining an established work schedule.
    • Effectively using interpersonal and communications skills including tact and diplomacy.
    • Effectively using organizational and planning skills with attention to detail and follow-through.
    • Ability to maintain discretion and confidentiality.
    • Strong analytical, planning, organizational, and time management skills.
    • Strong research skills including gathering and analyzing data from multiple sources.
    • Effective technical writing skills.
    • Working in a cross-functional team environment.
    • Interpreting and applying rules, regulations, policies, and procedures.

    Technology Skills

    • Use a variety of spreadsheet, word processing, database, and presentation software.
    • Advanced proficiency in business applications, such as Microsoft Office Suite, particularly Excel.
    • Proficiency in using software applications to conduct data analysis, data extraction, and reports development.

    Required Work Experience

    • Two years related work experience.

    Preferred Work Experience

    • Direct experience conducting operational analysis in higher education.

    Required Education

    • Bachelor's degree.

    Preferred Education

    • Bachelor's degree or higher in finance, accounting, business, statistics, or other related field.

    Physical Requirements

    • Work is generally performed in a standard office environment.
    • Subject to standing, walking, sitting, bending, reaching, kneeling, pushing, pulling, and manual dexterity.
    • Ability to sit for long periods of time.
    • Occasional lifting of objects up to 10 pounds.


    • Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

    ACC Benefits Overview

    Full-time Faculty and Staffing Table employees who work in full-time and/or part-time positions at the College are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short and long term disability, retirement plans and AD&D.

    ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law.


    The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

    Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.


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