Job description

diversity employer

International Center

Program Manager, International Programs Office The Fuqua School of Business


The Program Manager of the International Programs Office (IPO) is part of a team of student services and student affairs professionals who develop and maintain a positive learning environment for students, faculty and staff at the Fuqua School of Business. The primary goals of the IPO are to facilitate international and experiential business learning opportunities for Fuqua students and to support the international student population at Fuqua. Most of the work of the IPO will be associated with the Daytime MBA Program, however, the IPO is expected to support other Fuqua programs and students in these otherprograms, including EMBA, MQM and MMS, as needs arise.In keeping with the IPO's mission to increase global reach and enhance the overall student experience, the Program Manager is responsible for the operational implementation of the IPO's programs and projects, and for advising on the department's operational strategy. The Program Manager reports to the Director of the IPO and works closely with others within the Business School,the University, and institutional partners.

Program Management and Main Responsibilities:
• Manage Daytime MBA Exchange programs, both incoming and outgoing, and support other department programs and projects to include, but not limited to, developing and refining program content,program promotion, student advising, learning outcomes and data tracking, and program collaboration with exchange partner institutions and external vendors.
• Participate in student engagement strategy to deepen collaboration and strengthen alliance with student leaders on department programming and mission for improved integration, awareness, and promotion as part of leadership's strategy to increase awareness and participation in existing international opportunities.
• Counsel and support Daytime MBA international students through acclimation and transition process,leveraging internal and external partners and resources to improve the experience of all international students.
• Consistently evaluate current processes and procedures, leveraging resources and utilizing internal and external relationships, to streamline work and operational efficiency.
• Plan and track the annual calendar of events and program deadlines for the IPO, coordinating with the academic and extra-curricular event calendars of the wider institution.
• Conduct an annual update of all department's program policies and guidelines.
• With the Director of the IPO, manage PIM (Partnership in International Management) membership including representation at annual PIM Meeting, membership compliance,and support for PIM-level initiatives in aligning with the Daytime MBA's internationalization agenda.
• Refine communication and marketing strategy as appropriate to align with Daytime MBA communication strategy, updating procedures and online resources, providing guidance to stakeholders as necessary.
• Collaborate with other departments as needed and share required data as appropriate.
• Report best practices and statistics on learning outcomes and data tracking, both internally at Duke and at professional conferences when appropriate.
• Represent the IPO at regional and national International Education conferences as needed.
• Supervise graduate assistants as needed and assist lead faculty when necessary.

Administration, Planning, and Organizing:
• Arrange logistics and maintain documentation for department programs and functions.
• Advise and provide support on visa compliance of students, faculty,and staff traveling overseas as part of department programs.
• Track and report on the status of programs and projects; collaborate on solutions to project-related issues.
• Manage the IPO budgets by reconciling financial charges and submitting department budget reports with Director on a monthly basis.
• Develop and lead student sessions to include, but not limited to,exchange orientation,pre-departure, promotional information, and re-entry sessions addressing relevant program information, global citizenship, insurance coverage, risk prevention,and emergency response, etc.
• Maintain confidentiality and use good judgment at all times,especially in respect to management and FERPA rights of students.
• File and archive critical and confidential student data on all relevant programs.
• Manage department clerical needs (office supplies, corporate gifts,shipments, expense reporting,etc.).

Communications and Event Planning:
• Plan and execute department events and meetings as necessary and in coordination with annual planning process (e.g., World Strides-Fuqua annual planning sessions,annual Fairs, Team Leaders'training sessions, receptions, etc.).
• Create department marketing materials and manage program resources.
• Develop and regularly update the International Programs Office website and OrgSync portal.
• Other duties as assigned based on departmental needs.

Education: Bachelor's degree required; Master's in international education, global studies, higher education,business, or a related field strongly preferred.
Minimum Job Experience Requirements: Work requires at least one year of experience in program administration or involving academic,instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events OR an equivalent combination of relevant education and/or experience.

• Multicultural mindset and ability to communicate with many different cultures.
• Ability to develop, build, and maintain international partnerships and collaborate with colleagues and student leaders for successful delivery of the department's programming.
• Ability to work under pressure, meet deadlines and exercise sound judgment and discretion in a fast-paced, dynamic, and international environment.
• Demonstrated knowledge of F-1 and J-1 U.S. federal regulations and work authorization processes.
• Previous domestic and international travel, as well as significant time studying and/or working abroad required.
• Excellent interpersonal, verbal, written and cross-cultural communication skills required.
• Capable of managing multiple responsibilities and priorities simultaneously while refining processes toward continuous improvement in a resource-constrained environment.
• Ability to deliver high quality customer service for approximately 1,000 MBA students.
• Demonstrated office management, organizational, problem-solving,presentation and project management skills are required.
• Must be organized, ethical, and professional.
• Basic understanding of Accounting and HR.
• Proficiency in a foreign language preferred.
• Experience with crisis and risk management preferred.

Requisition Number


Duke Entity

Job Code

Job Family Level


Full Time / Part Time

Regular / Temporary


Minimum Qualifications
Duke University is an Affirmative Action/Equal Opportunity Employercommitted to providing employment opportunity without regard to anindividual's age, color, disability, genetic information, gender, gender expression, gender identity, national origin, race, religion,sexual orientation, or veteran status.Essential Physical Job Functions:Certain jobs at Duke University and Duke University Health System mayinclude essential job functions that require specific physical and/ormental abilities. Additional information and provision for requests forreasonable accommodation will be provided by each hiring department.


Work requires analytical, communications and organizational skillsgenerally acquired through completion of a bachelor's degree program.


Work requires one year of experience in program administration orinvolving academic, instructional or counseling activities to acquireskills necessary to plan, coordinate and implement a variety of programactivities and events.OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Auto req ID


Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, genetic information, gender, gender expression, gender identity, national origin, race, religion, sexual orientation, or veteran status.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.





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Job No:
Posted: 6/10/2017
Application Due: 7/21/2017
Work Type: